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Contact tracing scheme

‘Test Trace Protect’ is now live in Bridgend County Borough and across the Cwm Taf Morgannwg University Health Board region.

We urge all residents and key workers within the area showing symptoms of coronavirus to apply for a test.

The scheme is a key part of Welsh Government’s Covid-19 recovery plan. It helps us to find a way to live and work alongside the virus, while containing its spread.

How the system works

The system works by:

  • testing people who have coronavirus symptoms, and asking them to isolate from wider family, friends, co-workers and their community while waiting for a result
  • tracing individuals who had close contact with someone that tested positive for coronavirus, while requiring them to take precautions and self-isolate for 14 days
  • providing advice and guidance particularly where the person who tested positive or their contacts are vulnerable or at greater risk
  • ensuring that if someone tests negative, they can return to work and their normal routines as soon as possible

Read further detail about the contact tracing scheme in this flowchart.

Useful information

We have a range of support available to assist people who are self-isolating. In addition, information on available support will be given to everyone who has to self-isolate due to testing positive for coronavirus.

Protect yourself from scams

Transcript of the anti-scam contact tracing animation featuring ‘Helen’.

Some criminals are using the coronavirus outbreak to scam others. They may pretend to be contact tracers, but by following a few steps, you can protect yourself. Please read this scams information sheet so you can tell the difference between a contact tracer and a scammer.

Guidance for employers and employees

Healthy Working Wales compiles information from the UK government, Welsh Government, Public Health Wales and NHS Direct Wales to signpost businesses to the relevant guidance. It includes sector specific guidance for retail, manufacturing, food and meat packing facilities, sports and recreation, animal businesses, the creative industries, forestry businesses and tourism.

Soon, further sector specific guidance documents will be published on other areas. These will include offices and call centres, construction, staff working in other people’s homes, and using vehicles at work.

General information for employees includes:

  • guidance on returning to the workplace and travelling to work
  • how to request an isolation note to give to your employer if:
    • you have been advised to self-isolate by a contact tracer
    • have coronavirus symptoms
    • are in a support bubble with someone who has symptoms of coronavirus or live with someone who has symptoms
  • pay and loss of earnings
  • health and wellbeing advice
  • advice on shielding

Additional advice and guidance for employers includes:

  • how to communicate the Test Trace Protect strategy, with a toolkit of printable and digital posters, social assets and an explainer video
  • the need for enhanced routine cleaning procedures and hygiene at work
  • measures that employers can take to help limit the virus’s spread
  • assessing the needs of lone workers/employees working from home
  • risk assessments on the appropriate level of Personal Protective Equipment
  • shielding employees or household members
  • how to check if an isolation note is valid
  • canteens and rest areas
  • grants and funding schemes for businesses

Guidance for self-employed people

The advice from Welsh Government is to continue working from home if possible. If this is not possible, guidance on Keeping Wales Safe at Work should be used.

We are working in partnership with Rhondda Cynon Taf Council, Merthyr Tydfil Council, Cwm Taf Morgannwg University Health Board and Public Health Wales. Together we will be running ‘Test Trace Protect’ for people in the region. This means carrying out contact tracing for people who test positive for coronavirus. Also we will provide public health advice and further testing for anyone they have been in contact with, if they show symptoms.

The scheme’s aim is to isolate coronavirus from our communities. This will protect family, friends and neighbours while keeping one step ahead to prevent widespread infection in our area.

The introduction of Test Trace Protect coincides with the Welsh Government announcing an easing of lockdown restrictions on 1 June. This allows members of two households to meet outside as long as they stay ‘local’ and maintain social distancing.

"We are working with partners across the region to ensure we are ready to protect residents from coronavirus as restrictions are lifted, so people can start getting on with their lives, seeing their loved ones, and rebuilding their livelihoods. The last few months have been challenging for everyone, but Test Trace Protect provides us with a tool to manage coronavirus transmission effectively, and gives it nowhere to hide where it can cause us harm."

"It has been created with the sole purpose to prevent the spread of coronavirus, and I urge all residents to fully engage with the process. This hasn’t been created to catch people out about their whereabouts or who they’ve had contact with. The more open and honest people are with contact tracers, the faster we can defeat coronavirus and return to the way of life we had before."

"The easing of lockdown restrictions will be welcomed by many, but these cautious steps towards some normality mean that we have to be even more aware of maintaining social distancing measures, which will continue for some time to come. I cannot stress how important it is for people to practice the social distancing measures, such as keeping two metres apart and regular washing of hands. Coronavirus is extremely contagious. We have seen how fast it can spread, having devastating impacts for everyone. However, in partnership with residents and support from our communities, we can all play a crucial role in stamping this virus out."

"Even with the introduction of Test Trace Protect and the easing of lockdown restrictions, it is more important than ever for residents to abide by social distancing rules, such as keeping two metres from people who you do not share a household with, frequently washing your hands, working from home if possible, avoiding public transport and areas where social distancing is difficult, as well as self-isolating and booking a test if you show symptoms."

"A significant increase in coronavirus cases could overwhelm Test Trace Protect, increase pressure on the NHS, and potentially cause a tightening of lockdown restrictions – this is not what anyone wants after the extraordinary personal sacrifices residents have made over previous months, which have got us to this stage."

"Contact tracing means people may be asked to self-isolate multiple times as the more often people come into contact with others, the more likely it is that they will be required to self-isolate, however, this will be essential to break the transmission of coronavirus."

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