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Customer Services

Bridgend County Borough Council
Text relay: Put 18002 before any of our numbers.
Address: Civic Offices, Angel Street, Bridgend, CF31 4WB.
Opening hours:
Our offices are temporarily closed to the public

Telephone: 01656 643643 (8:30am to 5pm Monday to Thursday and 8:30am – 4:30pm Friday)

Make your language preference and select from one of the following options to speak to a council service of your choice.

Listen carefully for the department you want as they will repeat if you do not select an option:

Option zero

  • Coronavirus support (Available 24/7)

Option one

  • Waste / recycling
  • Pest control
  • Noise / air pollution
  • Trading standards

Option two

  • Council Tax / business rates
  • Housing
  • Housing benefit

Option three

  • Planning
  • Building control
  • Property
  • Regeneration

Option four

  • School transport
  • School admissions
  • Food parcels
  • Cashless schools
  • Free school meals
  • Support for children with additional needs

Option five

  • Licensing
  • Public transport / concessionary travel
  • Blue badges
  • Seasonal parking permit for long stay carparks
  • All other parking queries

Option six

  • Parks and playing fields
  • Crematoriums

Option seven

  • Adult social services
  • Children social services

Option eight

  • Registrars
  • Citizenship and EU status
  • Electoral

Option nine

  • Highways

SMS: 07581 157014 (for D/deaf and hard of hearing customers).

Croesewir galwadau yn Gymraeg.
Calls in Welsh are welcomed.

You can also watch this video to learn more about SignVideo BSL Live.

Contact us about waste and recycling

Telephone: 01656 643643. Make your language preference, and press option 1.

Visit our recycling pages for more information.

Out of hours

If you need to contact us outside of our opening times, you will be put through to our Customer and Community Support Unit (CCSU). Use our normal contact details above and select the last option to be put through.

While they cannot take payments, they can help with issues including:

  • pest control
  • problems on the highway
  • monitoring staff that work alone
  • monitoring the Rhiw multi-story car park
  • emergency planning
  • out of hour emergencies
  • public protection

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