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Customer Services

Bridgend County Borough Council
Telephone: 01656 643643 (8:30am to 5pm Monday to Thursday and 8:30am – 4:30pm Friday)
Text relay: Put 18002 before any of our numbers.
Address: Civic Offices, Angel Street, Bridgend, CF31 4WB.
Opening hours:
Our offices are temporarily closed to the public

SMS: 07581 157014 (for D/deaf and hard of hearing customers).

If you’re self-isolating and need support, such as:

  • shopping
  • prescription collections
  • loneliness
  • emergency social service

Call 01656 643643, selecting option 0

8:30am to 5pm Monday to Thursday

8:30am – 4:30pm Friday

10am to 4pm on both Saturday and Sunday

Croesewir galwadau yn Gymraeg.
Calls in Welsh are welcomed.

You can also watch this video to learn more about SignVideo BSL Live.

Contact us about waste and recycling

Telephone: 01656 643643. Make your language preference, and press option 1.

Visit our recycling pages for more information.

Out of hours

If you need to contact us outside of our opening times, you will be put through to our Customer and Community Support Unit (CCSU). Use our normal contact details above and select the last option to be put through.

While they cannot take payments, they can help with issues including:

  • pest control
  • problems on the highway
  • monitoring staff that work alone
  • monitoring the Rhiw multi-story car park
  • emergency planning
  • out of hour emergencies
  • public protection

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