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Benefits and council tax reduction review

Review your claim

A review of your Housing Benefit/Council Tax Reduction claim is required to ensure that the information we hold is accurate and up to date.

If your claim has been selected for a review, you will have been sent an email or letter with an ‘access key’ to be able to complete it.

We will need to identify any relevant changes in your circumstances and will ask you to provide evidence of these.

If any of the information held is incorrect or has changed, you will be able to tell us on your review.


To review your claim, you will need:

  • Your last name (you must enter the surname exactly as shown on your email or letter)
  • National Insurance Number
  • Date of Birth
  • Postcode (you must use the postcode in your email or letter even if you have moved address)
  • Benefit claim number
  • Your access key (This must be entered exactly as provided on the email or letter sent to you)


You must complete your review within 30 days of it being sent to you otherwise your claim will be suspended, and no further Housing Benefit payments will be made. 

If you do not complete your review, your claim for Housing Benefit will be cancelled which may result in an overpayment. This will be recoverable from you.

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