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Helplines and support

If you are looking for advice, help and support as a sponsor or a Ukrainian national, you can call the free helpline on 0808 175 1508.

The contact centre operates 7 days a week and will be staffed between 8am - 12am, although the service is reduced between 8pm and 12am.

From outside the UK: 020 4542 5671 / +44 (0)20 4542 5671

Ukrainian Refugees will be eligible for free travel to one of several welcome centres which are being set up in Wales to provide immediate accommodation and support for new arrivals from Ukraine.

The welcome centres will feature support designed to ensure that the refugees can settle into life in Wales, and include translation services, lessons in speaking English and Welsh, sessions on how to cope with life in a new country and more.

Health services and school lessons will be available along with advice on finding work, and we will be working alongside the Welsh Government to find longer-term homes throughout Wales.

Refugees fleeing the ongoing conflict in Ukraine can travel for free on Transport for Wales services for six months. Ukrainian nationals can claim free travel by showing a Ukraine passport to conductors and station staff.

Welsh Government’s Sanctuary website provides more information on all aspects of life in Wales in both the Ukrainian and Russian language below.

 

There is also support for those who are struggling with stress, trauma and mental health after experiencing distressing events. There is support available, remember, you are entitled to free healthcare in Wales and if you are experiencing any symptoms referred to in the leaflet below, speak to a nurse or doctor. The leaflet below is provided in both English and Ukrainian.

For anyone affected by the situation in Ukraine you can contact the CALL (Community Advice & Listening Line) Mental Health helpline. It is available 24 hours a day to listen and provide support. Call 0800 132737 or text ‘Help’ to 81066. Calls are free, and you can ask for an interpreter.

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