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Bridgelink Telecare

This is an assistive technology service that helps people stay independent in their own homes. It is one of several such services which are key for this. Bridgelink Telecare offers the security of knowing someone can help 24 hours a day, 365 days a year.

Telecare uses a lifeline unit, a pendant, and, sometimes, other complex sensors. All the equipment can raise an alarm via a telephone call to a chosen family member, carer, friend or our monitoring centre. Our monitoring centre can arrange for help from our 24-hour Mobile Response Team or the emergency services, as well as anyone listed as emergency contacts.

As long as they don’t need medical assistance, our Mobile Response Team can help someone up from the floor. Also, the team provides personal care, and ensures people are left as comfortable and secure as possible.

Who can be referred

Anyone can request a referral for a telecare assessment. The service is for both adults and children in Bridgend County Borough. In addition, Telecare can help someone maintain their role as a family carer via a pager that links directly to the carer only.

Referral assessments

All telecare equipment packages are tailored to individuals’ needs, which ensures we achieve the best outcomes. Assessments determine what can support someone now and what may be helpful in the future. As needs change, the equipment and telecare package can be adapted.

For more about the benefits of Bridgelink Telecare or a referral for assessment, please contact the Common Access Point:


Adult Social Services

Bridgend County Borough Council
Telephone: 01656 642279
Text relay: 18001 01656 642279
Address: Wellbeing Directorate, Civic Offices, Civic Offices, Bridgend, CF31 4WB.
Opening hours:
8:30am to 5:00pm Monday to Thursday
8:30am to 4:30pm Friday

Alternative email:

Fax: 01656 642300

SMS: 07581 157014 (for D/deaf and hard of hearing customers) 

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