We are currently receiving a high volume of calls regarding garden waste collection dates. Please be aware that your garden waste will be collected on the same day as your refuse collection. Any customers whose garden waste collections are not on the same day as their refuse collections, will be contacted directly by Plan B.
Welsh language
We're committed to treating Welsh and English on an equal basis when carrying out our public business. Additionally, we are dedicated to helping to raise the profile of the language and culture to residents and employees.
Our five-year strategy describes how we will aim to raise the profile of the Welsh language and culture with our residents and our employees.
The Welsh Language Standards
Our compliance document which was issued by the Welsh Language Commissioner in 2015 details the 171 standards that we are required to comply with.
By 30 March 2016, we had to comply with 144 standards, and a remaining 27 standards by 30 September 2016. The standards cover five themes:
- Service provision
- Policy making
- Operations
- Promotion
- Record keeping
Welsh language complaints
We have updated our corporate complaints policy to note how we deal with Welsh language complaints.
