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Learndirect Courses

Learndirect offers great flexibility. These free online courses let you study at your own pace, as they’re learner led and split into bitesize chunks.

To register or for further information, email .

Questions are excellent opportunities to tailor your presentation to the meet audience’s needs. Learn how to encourage questions and explore how to prepare so you can respond effectively and with confidence.

Key Learning Points:

  • Encourage your audience to ask questions
  • How to prepare for questions
  • How to answer questions effectively

Course Outcomes:

  • Use questions as an opportunity to tailor your presentation to audience needs
  • Prepare for questions and indicate that you are open to questioning
  • Plan when to answer questions
  • Value every question
  • Check your understanding of the question, think before you speak, and answer as clearly as possible
  • Be sincere, admit if you do not have the answer

The Excel 2019 - Expert - Advanced Functions, Consolidating and Auditing course covers using Logical, Informational, Time, Mathematical and Lookup Functions. You will also learn how to Consolidate workbooks, Share and Protect workbooks and use Auditing tools.

Course features

  • Simulation training replicates the software you are learning providing a realistic learning experience.
  • Learn how to perform tasks at your own pace and interactively by following easy step-by-step actions.
  • Reinforce your knowledge at the end of each lesson by completing interactive and multiple choice quiz questions.
  • Assess your skills at any time by undertaking the Course Test.
  • Lessons can be completed within 30 minutes so training can be undertaken in bite size pieces.
  • Bookmarking allows you to learn in multiple training sessions.
  • Course navigation features allow you to jump directly to specific topics of interest quickly and easily.
  • Designed for people who require initial and refresher training activities.

You'll learn how to:

Advanced Functions Logical and Informational Functions

  • IF Function;
  • OR Function;
  • AND Function;
  • Help for Error Messages;
  • Nested IF Functions;
  • IS Functions;
  • ISERROR Function.

Time and Mathematical Functions

  • Using Functions;
  • Insert Function Box;
  • TODAY Function;
  • Displaying Dates as Numbers;
  • DAY Function;
  • MONTH Function;
  • YEAR Function;
  • COUNT Function;
  • COUNTA Function;
  • COUNTIF Function;
  • SUMIF Function;
  • AVERAGEIF Function;
  • ROUND Function;
  • Nesting Functions;
  • Circular Functions;
  • Iterative Calculations

Lookup Functions

  • VLOOKUP Function;
  • Creating Lookup Tables;
  • Inserting Functions;
  • VLOOKUP Arguments;
  • LOOKUP Function;
  • Modify Lookup Data;
  • HLOOKUP Function

Consolidating and Auditing Consolidating Workbooks

  • Consolidating Data;
  • What is Consolidation?
  • Selecting Destination Area;
  • Consolidating Workbooks;
  • Creating Links;
  • Updating Linked Data;
  • Outlining Features.

Auditing Tools

  • Using Auditing Tools;
  • Trace Precedents;
  • Trace Dependents;
  • Removing Tracer Arrows;
  • Tracing Errors in Formulas;
  • Correcting Formula Errors.
  • Viewing Formula Locations;
  • Show Formulas.

Protecting and Sharing Workbooks

  • Protecting Worksheets;
  • Removing Protection;
  • Protecting Workbooks;
  • Opening Protected Workbooks.

Sharing Workbooks

  • Sharing Methods;
  • Share with People;
  • Uploading to OneDrive

Hours of Training

2 Hours 44 Minutes

Every customer service team member know that every customer is different! Some customers are challenging because they may always seem to be unsatisfied despite your best efforts. Explore how to approach a range of different situations involving challenging customers with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service. In this online training course you will be faced with certain situations and you need to decide what may be the best course of action to make sure every customer you serve leaves a satisfied.

Course Outcomes:

  • Persevere in difficult circumstances
  • Develop your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation

If you want to succeed in sales you better be an expert in what you sell. But what do you need to know to be considered an “expert,” and how exactly do you acquire the knowledge? This session explains how to become the “go to” person everyone wants to speak with and how to leverage this expertise to sell more.

Topics covered include:

  • How to evaluate your current level of product knowledge
  • The exact steps to go from where you are now to becoming a product Master
  • How to identify what your customers really want from your products
  • And much more…

Hours of Training: 25 Minutes

You will learn about screen components, Outlook folders and how to navigate between them. You will also use message tools, work with messages and modify Outlook options.

Course features

  • Simulation training replicates the software you are learning providing a realistic learning experience.
  • Learn how to perform tasks at your own pace and interactively by following easy step-by-step actions.
  • Reinforce your knowledge at the end of each lesson by completing interactive and multiple choice quiz questions.
  • Assess your skills at any time by undertaking the Course Test.
  • Lessons can be completed within 30 minutes so training can be undertaken in bite size pieces.
  • Bookmarking allows you to learn in multiple training sessions.
  • Course navigation features allow you to jump directly to specific topics of interest quickly and easily.
  • Designed for people who require initial and refresher training activities.
  • Available on-line 24 hours a day.
  • Version for Mobile Devices.
  • Review course content with eBooks

Understand the process of democracy

Understand rule of law

Tolerance of those with different faiths and beliefs

Mutual respect

Know the value of individual liberty


  • Explain what stress is and isn't
  • Be aware of the danger of positive pressure becoming stressful
  • Identify signs of your stress


  • Recognise the causes of stress
  • Identify the root causes of your stress
  • Decide how to tackle your stress


  • Break the stress cycle
  • Use a range of strategies for handling stress
  • Take steps to relieve stress

Although all customers have some basic expectations when they stay in a hotel such as cleanliness and safety, depending on why they have booked, customers have additional expectations. The ability to understand the different expectations and to meet or preferably exceed those expectations is the real art of the hospitality professional.


Designed for all operational ‘front facing’ hotel staff. The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. 


  • Identify the different needs of different types of customers Identify ideas to put the WOW! Into great customer service

Hours of Training: 45 Minutes

First aid is the immediate care given to a pet who has been injured or is suddenly taken ill. It can be used to treat an issue at home, such as a small scratch. It can also be used to make sure the animals life is preserved before receiving veterinary treatment. It is important in these scenarios to remain calm.

Understand the principles of first aid

  • Know how to triage an emergency telephone call 
  • Understand the legal situation when treating an injured animals 
  • Understand own role in an emergency situation

Raise your driver safety awareness and help put a stop to driving related accidents.

This course has been designed to help the learner gain an understanding of Bipolar disorder, explore the types of Bipolar states, and enable the learner to recognise and support individuals who are affected by this mental health condition. This course explores what Bipolar disorder is and how it can affect individuals, both socially and emotionally, who have been diagnosed with this mental health condition.

Learning outcomes:

  • To have an understanding of what is Bipolar disorder
  • To be able to identify the different types of Bipolar
  • Recognising different Bipolar mood states
  • To understand what are the main causes of Bipolar
  • Diagnosis and treatment of Bipolar disorder
  • To recognise potential stigma around Bipolar disorder
  • To have an understanding of the support strategies available.

Ideas need to be nurtured and matured. Ideas are rarely arrived at through the sudden flash of creativity or inspiration and this course simplifies the process of real Idea Generation. This Idea Generation course will provide the learner with both the knowledge and the tools to be able to implement a REAL idea generating culture. The learner will understand how to apply these tools to benefit both themselves and the company itself. The tools include:

  • Brainstorming
  • Reverse Brainstorming
  • Green housing
  • 6 Thinking Hats

The learner will understand how to use the tools effectively to maximise the input from all the team members to gain the maximum advantage. They will also learn how to correctly use the above models in a work environment with the knowledge of the following Idea Generation:

  • Problem Solutions
  • Derivative Ideas
  • Symbiotic Ideas
  • Revolutionary Ideas
  • Serendipitous Discovery
  • Targeted Innovation
  • Artistic Innovation
  • Philosophical Ideas
  • Computer Assisted Discovery

This course will give you an excellent understanding of how to Generate Ideas aimed at the following business benefits:

  • Understanding internal and external growth potential
  • Improved productivity & reduced costs
  • Better quality
  • Effective handling of legal and environmental issues
  • Expanded product range
  • Added value
  • Improved staff retention, motivation and easier recruitment

Training Outcomes:

The learning objectives of the course are:

  • Be able to explain why idea generation is essential for any business
  • Have a working knowledge of the key tools you can use to generate ideas
  • Know how to apply idea generation techniques to your own business situation

This domestic violence and abuse e-learning course has been designed to help you to understand the subject and to support people you are working with who have experienced or are experiencing domestic violence and/or abuse. The course will equip learners with the tools to be able to recognise abuse, instigate and work within recommended processes and to understand the legislative and organisational frameworks that relate to their working environment.

By the end of this e-learning module, you will have an understanding of the following learning outcomes:
• Understand the context of domestic abuse within the support and housing sectors
• Gain a greater understanding of who is affected by domestic violence and abuse
• Understand the nature and process of domestic violence and abuse
• Identified potential barriers to reporting abuse in relation to the victim, staff and others
• Explored key legislation and policy relating to domestic violence and abuse and how these impact on your work
• Examined your own roles and responsibilities in identifying and reporting potential abuse as well as the roles and responsibilities of your partner agencies
• Feel confident in completing risk assessments and safety plans
• To have explored practical examples of interventions to support you to promote the safety and wellbeing of clients/customers
• Gain a greater awareness about female genital mutilation and honour based abuse (including forced marriage).

In order to set a standard of workplace behaviour, leaders need to become 'coaches on behaviour'. This means being a role model, a proactive communicator and being committed to setting standards of behaviour in the workplace. This program emphasises how to prepare and conduct a coaching conversation on inappropriate behaviour in the workplace. Based on HR Australia’s many years’ experience in training and coaching leaders on this challenging process.


  • Module 1 covers the leaders role of being a coach on behaviour;
  • Module 2 covers preparation regarding feedback on inappropriate behaviour;
  • Module 3 covers conducting a face-to-face conversation on inappropriate behaviour; and
  • Additional Resources: Information Library, Video Clips, Assessment and Activities.

Learning Outcomes

  • Understand how important it is, as a leader, to make high standards of respectful behaviour an ongoing focus in the workplace;
  • Understand why it can be hard to have discussions with people in relation to inappropriate behaviour;
  • Be able to prepare and conduct a constructive face-to-face discussion about inappropriate workplace behaviour; and
  • Understand the implications of not dealing with inappropriate behaviour.


  • Managers

This course will examine examples of common mental health challenges and how to identify them. The course will provide you with an increased level of knowledge and Understanding to offer support and care to an Individual that may be experiencing a challenge with their mental health. Please note: It is not to be used as part of a diagnostic tool and upon completion does not qualify you to assess or diagnose individuals with mental health challenges.

Course Outcomes

  • To provide learners with a greater understanding of common mental health challenges.
  • To provide knowledge of how to identify someone who may have mental health concerns and what services or treatments are available to them.
  • To explore the idea of how common mental health challenges are and inform the learner of fallacies and preconceptions some may have.
  • To provide a distinction between the terms 'mental health' and 'mental illness'.
  • Understand the definition of mental health.
  • Identify the main causes of common mental health conditions.
  • Identify early warning signs, symptoms and triggers of common mental health conditions.
  • Understand the impacts of poor mental health.
  • Understand treatments available for common mental health conditions.

Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the ‘customer first’ in your thinking, attitude and approach.

Key Learning Points:

  • How to link product features to benefits
  • How to put the 'customer first'
  • Understand why customers choose your product over the competition

Course Outcomes:

  • Features and benefits of your products and services and the sector you operate in
  • Your organisation’s systems and services
  • Your team’s strengths and weaknesses
  • Your competitors’ products, systems and promotions

Target Audience

All customer facing employees

Hours of Training: 30 Minutes

Need to brush up on your English and maths? You can choose from a large number of free learndirect English & maths courses. You can learn at your own pace to suit your own lifestyle.

This online language course is ideal for those who:

  • Are complete beginners or know just a handful of words in the language that they wish to learn.
  • Enjoy learning through simple but addictive games.
  • Want to speak and understand enough basic vocabulary to "get by".

The course uses game-based learning which is fun and intuitive. You'll learn essential vocabulary for a range of situations.

Key features

  • Interactive games let you see how much you can remember, and gradually increase in difficulty to really test you.
  • Improve your pronunciation with the recording game, which allows you to compare your accent against that of a native speaker.
  • 30 different topics including first words, food, colours, numbers, shopping and countries (see full list below).
  • Listen to male and female native speakers repeat each word or phrase as many times as you need.

Access topics and games in any order, learn at your own pace and focus on the subjects that require the most attention


How it works

Scientists, researchers and linguists all pooled their expertise to help make uTalk. You might find our “informal”, game-based approach unusual, but here’s why it works: Linking a word to an image creates a stronger memory than using words alone – so each word or phrase you hear on uTalk is represented by a picture. It’s called dual-coding because it uses both sides of the brain: the left which controls language and the right which handles visual information. Voice recognition technology is good but it’s still not as good as the human ear. That’s why users are asked to judge for themselves how their pronunciation compares with a native speaker's as part of two uTalk games. Repeating new information boosts your memory so words you want to learn pop up in different games and words you struggle with are identified by intelligent software and crop up more often.  uTalk’s “Practice” section introduces new words into your short-term memory while the other games, which get progressively more challenging, are aimed at getting them into your long-term memory. The games are designed to be short but hard enough that you are unlikely to get full marks first time – giving you time to stop, refresh and come back to a topic later on. That’s because spaced repetition does more for your memory than cramming. uTalk makes learning fun and that releases a feel-good chemical called dopamine into our bloodstream which boosts motivation and aids recall.

Every successful and engaging presentation starts with effective planning. Learn how to set clear objectives, analyse your audience so you see things from their viewpoint, plan for the location and develop contingency plans.

Key Learning Points:

  • Define the objective of the presentation
  • Understand your audience
  • How to meet your audience expectation
  • How to handle questions

Course Outcomes:

  • Be aware of what you seek to achieve and set clear objectives for your presentation
  • Develop a checklist to analyse the needs, attitudes and expectations of your audience
  • Maximise the opportunities available to you – location and length of presentation, key players attending
  • Make contingency plans for when things go wrong
  • Adopt the appropriate delivery style to suit your audience, objectives and venue.

Coaching has become an essential ingredient of leadership required to produce the best teams in the workplace. Only a great leader can be a great coach! This eLearning training course is designed to help managers and team leaders achieve great results through effective coaching skills.

Key Learning Points:

  • Learn the difference between learner and coach centred behaviours
  • Learn how to help learners work out their own solutions?
  • Learn new tips on coaching skills that would take your team to next level

Course Outcomes:

  • Differentiate between learner and coach centred techniques
  • Use learner centred behaviours to “pull” the process forward – showing understanding, drawing out through questioning, helping the learner work out their own solutions, asking the learner for feedback
  • Use coach centred behaviours to “push” the process forward – giving advice, sharing experiences, giving feedback, stating expectations
  • Understand what skills need to be developed to become a great coach

Everything you wanted to know about:


Health and Safety

Your rights at work

Responsibility and reliability

Covering some of the basics of the cloud based platform including:

Outlook online

One drive

Skype for business

Common web apps like Word, PowerPoint and Excel

And some newer apps that you may not be aware of yet like: OneNote, Delve and Sway

Whether we like it or not, customers do judge us. And our physical appearance and the manner in which we approach customers determines whether we even get the chance to make a sale. In this session we explain how to make the most favourable impression on customers – and reap the benefits.

Topics covered include:

  • One small thing you can do that makes a BIG difference
  • How to determine the perfect way to dress
  • The one thing you NEVER want to do at work
  • And a whole lot more…

This e-learning course on Stroke Awareness has been designed to help the learner gain an understanding of what a stroke is, explore the types of stroke and enable the learner to recognise and respond to symptoms of a stroke and support individuals who have been affected by stroke. This course is designed to increase understanding and provide the tools that will offer more targeted support.

Course Modules

  • Understanding the different causes of a stroke
  • Identification and emergency response
  • Understanding risk factors and causes
  • Rehabilitation and effective support
  • Knowledge Check

This fluids and nutrition e-learning course has been designed to help you to understand the subject and to support people you are working with. The course is designed to provide health and social care staff with examples of how they can provide adequate hydration and nutrition for people in their care, including, in particular, the very young and older people. The course will equip learners with the tools to be able to work within recommended processes and to understand the legislative and organisational frameworks that relate to their working environment.


This e-learning course is aimed at:

  • Any staff groups, including unpaid and voluntary staff, whose role involves supporting individuals with their routine fluid and nutritional needs.
  • Staff involved in particular roles such as the provision of intravenous fluids or artificial nutrition will require additional specific training to fulfil their responsibilities.


Course Outcomes

By the end of this e-learning module, you will have an understanding of the following learning outcomes:

  • To provide the learner with a clear understanding of the legislation regarding the management of fluids and nutrition in health and social care settings.
  • To provide learners with an understanding of why fluids and nutrition management is essential in health and social care settings.

Lots of activities ensure learners are totally concentrating, even if they have done this before! There is a choice of modules to ensure targeted learning. Versions are available for Food Service staff or Reception & Administration staff or Housekeeping staff or of your staff are general across all departments have the all in one version!


All operational staff in hotels, restaurants and bars to ensure they are aware of all health and safety procedures. Modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. 


  • State your responsibility for health and safety at work
  • Identify potential hazards found at work and safe working practices
  • State how to report an accident at work

Almost all jobs now require an understanding, ranging from basic to advanced, of computer software, word processing, e-mail, spreadsheets, and Internet navigation.

In the comfort of your own home and at a time to suit your individual needs, you can gain the necessary skills required in the use of the Microsoft Office suite.

An interactive and engaging online course on rehearsing for your presentations for employees. Create successful and effective presentations with this Rehearsing Presentations training course. Avoid failure with this online Rehearsing Presentations training course which helps delegates ensure they are able to rehearse effectively and prepare visual aids and handouts to impress. This course helps ensure the right level of rehearsing and preparedness to develop the confidence to adapt presentations to the mood of the moment and move easily from a prepared script to make it even more interactive.

This course covers:

  • how to rehearse before presentations
  • how to use visual aids and handouts
  • fluent delivery
  • rehearsing to improve your ease with visual aids, handouts and timings
  • exploring your use of words and phrases for best impact
  • experimenting with voice "colour": speed, volume, tone and the power of the pause
  • rehearsing in the same posture you plan to deliver, with your visual resources if appropriate
  • rehearsing alone initially and then seek supportive feedback when you feel prepared

To solve problems effectively, make good use of what you know and how you think

In this section you'll find out about:

  • The difference between problem solving knowledge and problem solving know-how
  • Why a structured approach to problem solving is important
  • When analytical and creative thinking styles are appropriate

This course has been designed to give the learner a greater understanding of cybersecurity concepts and their responsibilities in relation to cybersecurity. The aim of this course is to increase awareness of threats relating to cybersecurity and what can be done to help combat these threats.

Course Outcomes

By the end of this e-learning module, you will have an understanding of the following learning outcomes:

  • Understand what Cybersecurity and its associated impact means
  • Understand the possible effects of a successful cyberattack
  • Understand the different elements of malware
  • Understand the threat of social engineering and hacking
  • Utilise best practices when operating on-line
  • Utilise best practices around password creation and storage
  • Understand other considerations in relation to Cybersecurity
  • Understand the protection and prevention available
  • Understand what to do in the event of an attack.

This module develops your knowledge of how various restaurant procedures work and should be completed with the other modules Carrying and Clearing plates and buffet service.


Operational front of house staff in hotels and restaurants to develop their knowledge and skills in key aspects of food service. This module is a separate module from the Food Service course and can be used according to training needs. Modules are ideal for new staff into the industry to support on job training in house or can be used by individuals wishing to gain some knowledge of food service in order to apply for a job. If you have problems organising training for your casual teams, this is an ideal approach. Select key modules and design your own training programme.


  • Identify different service styles and menu jargon
  • Identify the standards of breakfast service
  • Identify key service standards for afternoon tea
  • Describe key standards for Room Service
  • Identify the standards of serving the cheese  course
  • Describe key standards in the order of service

The moving and handling of people is a regular task in health and social care, which, if not done safely, can cause serious injury to service users and staff

An interactive and engaging online course on bringing presentations alive for employees. Inspire your audience and make your key messages count! With our kitbag of techniques and tips, you’ll add power and impact to your presentations and learn how to open and close with style and panache.

This course covers:

  • adding power to words
  • limiting content
  • emphasis on the key words
  • how to start with a strong opening
  • how to select appropriate words to connect to an audience
  • restricting words to a minimum without losing the sense of the message
  • different methods of thought
  • how to investigate and use different techniques to fit an audience and message
  • the difference between low and high impact openings and closings
  • the INTRO mnemonic for a strong opening and the STØP mnemonic for a memorable and effective

Resources are precious to any business because they are a physical representation of money that has been spent or invested. Therefore, producing large amounts of waste is equivalent to throwing bags of money into the bin, and it also signals that the organisation isn’t working as efficiently as it could be. Minimising Waste explores the main types of waste that companies produces, the reasons for them, and how they can be minimised. If you’re a manager, you’re responsible for putting measures in place to reduce the waste your business creates and for spreading awareness of waste amongst your staff and colleagues. This e-learning course shows you how to do this and more so that your organisation can cut waste down and become more cost-effective.  

By completing Minimising Waste, you will be able to manage waste appropriately, ensuring that your organisation is running as sustainably and efficiently as possible, from both a financial and an environmental point of view.  


When you have completed this course, you will be able to:

  • Recognise different types of business waste 
  • Understand why and how waste can occur
  • Manage waste effectively 
  • Raise awareness of waste within your organisation
  • Find out the causes and assess the costs of waste 
  • Act to solve waste issues and prevent them from occurring in the future 

Course features 

  • Case study-based material for an engaging study programme 
  • Bookmark feature so you can easily return to certain pages  
  • Notepad feature where you can type in your thoughts 
  • Additional resources so you can take your study further 
  • Printable material so that you can continue your study without a Wi-Fi-connection
  • ‘And Finally…’ section allows you to put your learning into practice
  • Glossary of useful terms 

This suicide awareness e-learning module will equip healthcare support workers to assist them in their knowledge to help someone in the first instance who may have feelings of suicide.

Course Aims

The training is intended to ensure that the learner has an understanding of what constitutes suicidal thoughts and feelings, and how to discuss suicidal feelings with someone who is experiencing them. It is intended to provide the learner with the skills to identify signs that someone could be experiencing suicidal feelings and how to support them in accessing treatment if this is necessary.

Course Outcomes

By the end of this e-learning module, you will have an understanding of the following learning outcomes:

  • Understanding what constitutes suicidal thoughts and feelings
  • Understanding how talking about suicidal thoughts and feelings can be beneficial
  • Knowing how to spot the signs in someone who may have suicidal thoughts
  • How to communicate with the person who is experiencing suicidal thoughts and feelings
  • How to support someone who is feeling suicidal
  • Recognising actions to take with someone who is feeling suicidal including being aware of external organisations who can assist

This course you will examine what motivates people to work including the benefits of being in work such as having money, self-improvement and self-respect. 


Learners’ will learn how to recognise what skills and qualities are required to be motivated and confident, be encouraged to think outside of potential ‘comfort zones’ and how to deal with issues of low esteem.  

The course includes real life case studies from celebrities and success stories from members of the public that bring the material to life. 

When you have completed this course, you will be able to:

Recognise how good motivation & confidence improves job prospects.

Are you new to project management and want to learn the essential skills for the job? Do you want to feel less confused when people throw around words like ‘Gantt charts’ and ‘deliverables’? Then you’re in the right place. Project Management Essentials is an introductory course that will explain all things project management, including that tricky terminology. Projects will never seem daunting again.  


Who is this course for?

Project Management Essentials is designed for people who wish to have an excellent understanding of the basics of project management and the core elements of any project. The course is aimed at project management beginners, but it is also an ideal course for experienced Project Managers who feel that they would benefit from recapping the basics. Project Management Essentials is suited to anyone who wishes to advance in their career by getting involved in important projects.

What will you get from this course?


Project Management Essentials will equip you with the essential knowledge and skills to deliver perfect projects, every time. You will be able to make your projects run smoothly and stand out from the crowd, and secure business success as a result. 


When you have completed this course, you will be able to:

  • Keep projects within their allotted time frame and budget 
  • Identify the six different stages of a project’s life 
  • Understand the importance of strategy and a strong business case 
  • Plan using Critical Path Analysis and other tools 
  • Gain a clear understanding of your business objectives
  • Use flow charts to communicate your ideas and project changes to others 
  • Minimise project risks and potential issues
  • Explain the key components of the PDCA cycle 
  • Effectively close your project and evaluate it 
  • Develop a benefits realisation plan and table 
  • Enthuse your team and organisation about projects 

Course features 

  • Audio and animation-led content for an engaging study programme
  • Interactive exercises to test your knowledge throughout
  • Bite size sections that are easy to follow and digest
  • You can dip in and out of each topic at your own leisure 
  • Case studies to bring the study material to life 


Whether you need to learn QuickBooks® Online to manage your accounts or the accounts of a client, we have you covered. In this QuickBooks® Online course, we introduce you to this essential cloud accounting software. QuickBooks® Online has a very different look to the traditional QuickBooks® desktop software. If you have access to QuickBooks® Online rather than QuickBooks® desktop version, then this is the course for you. This QuickBooks® Online course will give you a solid grounding in how to use QuickBooks® Online effectively and efficiently. We start at the very beginning and cover everything that’s required to get set up in QuickBooks® Online before moving onto more advanced features.

Learning Objectives:

In this course you will learn:

  • How to create a company file and set up your chart of accounts
  • Setting up your preferences in QuickBooks® to suit your company
  • All about processing payroll and payroll taxes
  • Create invoices, enter and pay bills and purchase orders
  • All about estimates and working with customers and jobs
  • How to work with sales tax
  • About receiving items, inventory, creating purchase orders and paying for items
  • How to reconcile bank statements
  • How to set up recurring items and journal entries


Course Format:

  • This is a video-led course. 
  • This course is suitable for Windows or Mac users

Course Compatibility:

This course was recorded using QuickBooks Online edition

Hours of Training: 4 Hours 30 Minutes

What is a medallion?… where is the shank on a lamb?… which is a rump steak?…. what is a blue steak?… what does ‘sustainable sources’ mean?… is that a langoustine or a prawn?… what is hosmaki?… passion fruit or kiwi?…. what is the difference between a pannacotta and a crème brulee?… what is the difference in cheeses?…So many questions, so much jargon! Through a series of activities this module will really make you concentrate and develop your knowledge of food to ensure you are confident when asking customer questions, confident to ask your manager if there is something you don’t know on the menu and really add to your professionalism.


Operational front of house staff in hotels, restaurants and bars.


State why it is important to have a knowledge of food

Define frequently used culinary terms

Identify key ingredients of popular dishes

Hours of Training: 60 Minutes

Have you ever felt daunted by a lengthy form? Confused? Or maybe even frustrated because of the sheer amount of information you need to have on hand? If you have, Get Informed is the course for you. This bite size online course will guide you through the different types of forms that you’ll face in day to day life, whilst giving you tips and advice on how to fill them in correctly.  


Who is this course for?


Get Informed is suitable for anyone who wants to feel more confident when filling in forms and presenting their personal information and details.


What will you get from this course?

Whether you’re filling out your medical history for a new GP surgery or you’re applying for your dream job, Get Informed will give you the confidence to fill in any application form. You’ll understand what a standard type of form looks like after viewing a range of real-life examples and you’ll know to avoid the common application form mistakes. You will also be informed about the personal information you need for each type of form and how to organise this to give you the best chance of success. However, Get Informed will also equip you with a range of skills, such as problem solving and organisation, which shall assist you throughout life, not just with applications. 

When you have completed this course, you will be able to:

  • Identify situations where you’ll need to give out personal information 
  • Understand the types of personal information required 
  • Organise your personal information appropriately 
  • Fill in various types of form with confidence (job applications, passport documentation etc.)
  • Understand the consequences of filling in a form incorrectly 
  • Recognise and avoid the common mistakes made on application forms 

Course features 

  • Expert tips and advice
  • Glossary of useful terms 
  • Stats section where you can track your progress
  • Case studies and real-life examples that bring the material to life  
  • Questions throughout to test your understanding


The Excel for Accountants (Basic) course is a short course consisting of 10 video-led modules. The course is primarily aimed at accountants, bookkeepers and accounting professionals and aims to provide learners with a solid foundation with which to build further skills. Excel is an incredibly powerful tool for accountants, and it is a key skill that any accountant or accountancy professional should become familiar with. For financial insight and analysis, crunching numbers and compiling non-numerical data, Excel continues to be the tool of choice throughout the accounting and finance field. Learning to improve at Excel is a great accounting career move. With a large amount of functionality it’s easy to get overwhelmed, particularly when you are just starting out. Master the basics of Excel and build a solid foundation in which to build further skills.



PC or Mac with a full version of Microsoft Excel (any version from 2003 to 2013 or Microsoft 365).

Not a requirement but a benefit to have some work-related projects to which you can readily apply what you learn.

Relevant audiences

Accountants, accountancy professionals and finance professionals with limited knowledge about Microsoft Excel

Learning Outcomes

Conduct insightful analysis of small or large data sets.

Effectively manage your worksheets.

Master Excel’s most common und useful functions.


Section 1: Introduction

Unit 1.1 - Getting Started

Section 2: The Basics

Unit 2.1 - Setting up for Success

Section 3: Formatting Text and Numbers

Unit 3.1 - Working with Number and Date Formatting

Unit 3.2 - Formatting Based on Conditions

Section 4: Getting Started with Functions and Formulas

Unit 4.1 - Basic Functions and Formulas

Unit 4.2 - Absolute, Relative and Mixed Cell References

Section 5: Organising Data

Unit 5.1 - Organising Data for Quicker Analysis

Section 6: The Power of Paste

Unit 6.1 - Exploring Paste Options

Section 7: A Range By Any Other Name

Unit 7.1 - Naming Cells and Ranges

Section 8: Extract or Combine Data

Unit 8.1 - Manipulating Data Efficiently

Hours of Training: 8 Hours


Problem solving is not a chance process. This course will show the learner Structured Problem Solving is a team based and disciplined approach to Permanent Problem Resolution. The benefits of implementing a Structured Problem Solving approach include:

  • Team Building Ability
  • Team Approach to Problem Resolution
  • Structured and Proven Process
  • Permanent Problem Resolution
  • Improved Quality Performance
  • Financial Savings

Upon completion of this course, learners will be able to understand the key principles of Structured Problem Solving and will be able to discuss how to drive business benefits such as:

Remove wasteful practices when dealing with problems

Methodically analyse problems

Allow factual representations of problems

Remove possibility of problem re-occurrence


Training Outcomes:

  • By the end of the course learners will:
  • Understand the types of problems that can affect a business and the effect of unresolved problems on business performance
  • Describe the benefits of adopting a structured approach to team problem solving
  • Enhanced understanding of problems and a structured approach to generating better solutions.
  • Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace
  • Understand how to apply the appropriate problem solving technique

In this course we will focus upon the main forms of social media and the potential impacts it can have on organisations and people. Often ignored as a business risk, it is critical that organisations explain their expectations regarding social media use that relates to the workplace. This program was developed using the expertise of HR Australia consultants and investigators who often observe the negative consequences of the irresponsible use of social media


  • Module 1 defines social media and its potential risk to individuals and organisations;
  • Module 2 covers high risk social media behaviour; and
  • Additional Resources: Information Library, Video Clips, Assessment and Activities.

Learning Outcomes

  • Understand the meaning of social media and the potential impacts it can have on organisations and people;
  • Understand the expectations that professional organisations have in relation to the responsible use of social media; and
  • Be able to identify social media behaviours that are high risk to individuals and organisations.


  • All employees


Bridgend Adult Community Learning
Telephone: 01656 642746
Address: Civic Offices, Angel Street, Bridgend, CF31 4WB.
Opening hours:
Tuesday to Thursday 9am to 3.30pm. (An answerphone operates outside these times).

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