Browse courses by subject

Tuesday 1-3pm

Thursday 10am – 12 noon

Cost: £10 full-fee payers, £5 for concessions. 

This 5 week course is for beginners who are interested in learning to draw from life. We will explore various techniques to give you the skills you need to be able to draw observationally, from sketching to shading with colour!

You will need: 1-4 still life objects (no crazy patterns!), pencils (preferably 4H to 6B), black pens (biro or fine-liner), sketchbook or paper (any size), charcoal, and coloured pencils, crayons or pastels. 

This course will be delivered online.  Free IT support is available prior to the course start for those who require help in accessing online learning.

In any job, you’ll need to communicate with others. That’s why excellent communication is desirable to employers and an essential skill. How you communicate and present yourself could make the difference between career success or failure.

Whether you’re face to face with customers at work or looking to bag your first job, good communication skills are needed to impress. If yours are a little rusty, don’t panic. Communication Skills will take you from communication novice to expert in no time.

This course covers the key principles that underpin customer service. These principles are applicable regardless of the setting. This includes face to face, telephone of online. Choose this course to help sharpen your skills in what is one of the most critical areas to a well-functioning business.

The care certificate is the industry agreed set of standards setting out the knowledge, skills and behaviours required for Health and Social Care. It is composed of 15 standards that are designed to ensure those in the industry have the knowledge to be able to offer high quality care.

This course covers all the knowledge elements of the overall care certificate. It is a valuable and engaging resource for those studying for the formal care certificate or looking to see if a career in care is for you.

Getting feedback from your customers is vital, but it only has full value if you act on it. This can help you to improve your service, which will be of benefit to both you and your organisation.

This course will show you how to review your procedures and how to implement any required changes. Keeping in mind the balance between company, customers and service partners. It will also teach you how to monitor and report on these changes.

Improving customer service isn’t a one person job. You need to work with others if you’re going to make a difference. This course will show how working with others can generate ideas to make your customer service better and more effective.

You will also see how discussing your performance with others can have a positive effect on your customer service.

Most workplaces use substances that can be hazardous to health. Chemicals and other hazardous substances can put your health at risk. The law requires employers to control exposure to such substances under the Control of Substance Hazardous to Health (COSHH) regulations.

This introduction to COSHH course explains what a hazardous substance is and where they can be found in the workplace. You’ll find out what kinds of health risks are associated with them and we’ll also cover the benefits of following COSHH guidelines.

This course is for anyone employed in the customer service sector that wants to build stronger relationships with their customers and develop their client base.

This course will equip you with the knowledge and skills to form good relationships with customers and go above and beyond to assist them. You will make your customers feel respected and valued. This will boost customer satisfaction and lead to greater business success as a result.  

This programme is designed for people who wish to gain an understanding of principles and practice of health & safety in the workplace. It will be suited to anyone who needs to gain a practical understanding of their role and responsibility for health and safety. 

No prior knowledge is required.

Manual handling occurs in almost all working environments. Incorrect manual handling is one of the most common causes of injury at work. It’s really important that you understand the common hazards associated with manual handling and learn how to minimise the risk of injury.

The manual handling course will provide you with flexible and easy to use risk assessment tools. You will also be advised on correct lifting techniques. You can have the confidence to take responsibility for the safety of yourself and others whilst at work.

Influencing and negotiating has been created for new managers who want to develop, or improve, their influencing and negotiating skills. However, it may also benefit more experienced managers who feel that they need to refresh their knowledge on the subject. This will enable manager to work more effectively with others and achieve their objectives.

Customer service is integral to all organisations. Whether you’re in the private, public or voluntary sector. This course shows you how your customer service can go even further and exceed expectations.

This course teaches you everything you need to know to gain a Functional Skills qualification in maths widely recognised as an alternative to traditional GCSEs. Functional skills maths teaches you the practical skills needed to use maths at home, work and in everyday situations.

This ranges from being able to work out the value of 20% off that coat you want in the sale to understanding stats for business. Because of this, you’ll be able to put your new-found knowledge gained through Maths Level 2 Standard to work straight away, in the real world.

This online maths course also suits people wanting to refresh their maths knowledge to feel more confident when facing numbers at work or home.

This course teaches you everything you need to know to gain a Functional Skills qualification in English widely recognised as an alternative to traditional GCSEs. Functional Skills English teaches you the practical skills needed to use the English language at home, work and in everyday situations.

This ranges from being able to appropriately format and write a formal letter to effectively communicating with those around you. Because of this, you’ll be able to put your new-found skills gained through ‘English Level 2: Standard’ to work straight away in the real world.