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We communicate and receive information nearly every minute of the day and the workplace is no exception to this. In fact, effective communication is even more important at work as it forms a part of almost every task you do. Whether you’re giving a presentation, writing emails to customers or asking your manager for time off, you’re communicating. Therefore, it is essential that you can communicate effectively.

If you’re not a natural born communicator, then you’re looking at the right course. Effective Communication covers everything from written and verbal to electronic communication. This means you can develop your skills in a range of different mediums and become a confident communicator in no time.

We all rely on other people for help or information at certain times, both in our career and social life. Networking is a way of building up a set of contacts who can provide you with the assistance you need when you need it. This course will help develop an invaluable resource that will help you to become more effective in your role.

Body language is a key element of communicating with others around you. In fact, if the words you’re saying are positive but your body language doesn’t reflect this positivity, you’ll confuse people. Because of this, good body language is an important life skill to develop.

However, it is particularly important for customer services because how you communicate with customers is vital to their view of your organisation’s customer service. This course will:

• make you aware of your own body language
• show you how to use it to communicate effectively
• deliver high quality customer service

Being able to communicate effectively with others is one of the most important skills you can develop at work. Communication is an essential part of almost every task you are asked to do.

In this course you'll take a close look at how communication works. You'll examine a number of different communication methods and discover their strengths and weaknesses. You'll also explore some of the common barriers to communication and find out how to overcome them.

The course incorporates a range of supporting material to help you develop your skills. This includes web resources, as well as case study scenarios and an action plan to help you apply your knowledge to real situations.

Managing conflict at work in an effective and professional manner is a responsibility for every team leader or manager. But if handled well, conflict can be a catalyst for growth and innovation.

This course explains how to manage conflict at work in an effective and professional manner, how to avoid friction and damage to the team’s spirit. Learn strategies to help diagnose causes of conflict, resolve conflict and restore unity.

The target audience is managers and team leaders.

Do you work with harmful substances?

If you answered no, it’s likely you have fallen for a common hazardous substance myth. It might not be obvious, but most workplaces use substances that can be hazardous to health.

Understandably, the law requires employers to control exposure to such substances under the Control of Substances Hazardous to Health regulations, COSHH.

This introduction to COSHH course explains what a hazardous substance is and where they can be found in the workplace. You’ll find out what kinds of health risks are associated with them and we’ll also cover the benefits of following COSHH guidelines.

This continuous professional development accredited GDPR training course helps to ensure confidentiality and data privacy to avoid GDPR fines and sanctions. There is testing on the General Data Protection Regulation and learners can get a GDPR training certificate. This helps to ensure all staff members and those who handle personal data are equipped with the skills and knowledge to comply effectively with regulations. This GDPR training course reduces organisational risk and ensures your organisation meets business compliance. That includes meeting Clause 4.4 of the BS102000 regulation which states:

“The proposal forming part of the contract should demonstrate how the investigative service provider is compliant and the restrictions on activities imposed by legal requirements, such as the Data Protection Act 1998 [3], the Regulation of Investigatory Powers Act 2000 [4, 5], the Criminal Procedure and Investigations Act [6] and the Bribery Act [7]”.

Clause 4.4 will be amended to include GDPR for 2018 and all companies applying for BS102000 will need to comply.

This programme is designed for people who want to understand the principles and practice of health and safety in the workplace. It will be suited to anyone who needs to gain a practical understanding of their role and responsibility for health and safety. No prior knowledge is needed.

Course objectives are to:

• describe the legal framework in which workplace health and safety operates
• explain control systems for ensuring health and safety is properly managed
• analyse policy and practice in relation to:
  • workplace health
  • workplace safety
  • workplace welfare

Students may register at any time and have a full year to complete their studies.

Manual handling occurs in almost all working environments. Research shows 35% of workers are exposed to the risk of carrying or moving heavy loads for at least a quarter of their working time.

Incorrect manual handling is one of the most common causes of injury at work. That means it’s really important that you understand the common hazards associated with manual handling and learn how to minimise the risk of injury.

The Manual Handling course provides you with flexible and easy to use risk assessment tools, as well as advice on correct lifting technique. By applying these skills and knowledge, you can have the confidence to take responsibility for the safety of yourself and others at work.

This course is about reducing organisational risk while making a positive difference to people’s lives. Using case study scenarios to illustrate national legislation and guidance, this course makes everyone’s responsibilities for safeguarding clear. Best practices, clear criteria, examples, and ‘what next’ questions help learners put the legislation in context with their own environment.

This course is about reducing organisational risk while making a positive difference to people’s lives. Using case study scenarios to illustrate national legislation and guidance, this course makes everyone’s responsibilities for safeguarding clear. Best practices, clear criteria, examples and ‘what next’ questions help learners put the legislation in context with their own environment.

This course teaches you everything you need to know to gain a Functional Skills qualification in maths widely recognised as an alternative to traditional GCSEs. Functional skills maths teaches you the practical skills needed to use maths at home, work and in everyday situations. This ranges from being able to work out the value of 20% off that coat you want in the sale to understanding stats for business. Because of this, you’ll be able to put your new-found knowledge gained through Maths Level 2 Standard to work straight away, in the real world.

This online maths course also suits people wanting to refresh their maths knowledge to feel more confident when facing numbers at work or home.

This course teaches you everything you need to know to gain a Functional Skills qualification in English widely recognised as an alternative to traditional GCSEs. Functional Skills English teaches you the practical skills needed to use the English language at home, work and in everyday situations. This ranges from being able to appropriately format and write a formal letter to effectively communicating with those around you. Because of this, you’ll be able to put your new-found skills gained through ‘English Level 2: Standard’ to work straight away in the real world.