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Self-isolation Support Scheme

The self-isolation support scheme is for those on a low income, who cannot work from home and must self-isolate. It is also for parents and carers on low incomes with children who are self-isolating.

Payments will be taxed, but are exempt from National Insurance contributions. It should not affect any benefits you get.

You may be entitled to financial support:

  • if you have been contacted by NHS Wales Test, Trace, Protect service (TTP) and been told to self-isolate; or
  • you are a parent or carer of a child who has been asked to self-isolate as a result of an education-based outbreak; or
  • from 1 February 2021, you have been notified by the NHS Covid-19 App that you have been in close contact with a positive case for Covid-19.

Self-Isolation Support Payment

If you meet all of the eligibility criteria, you are entitled to an Isolation Payment of £500:

  • you have been told to self-isolate by: NHS Wales TTP service on or after 23 October 2020, OR your child has been asked to isolate from their school, childcare setting or further education college on or after 23 October 2020, OR you have received notification from the NHS Covid-19 App because you have been in close contact with a positive case on or after 1 February 2021
  • you are employed or self-employed
  • you cannot work from home and will lose income as a result
  • you or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-related Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit

Discretionary Payment

You may be eligible for a £500 Discretionary Payment if you meet all of the other eligibility criteria above, but:

  • you or your partner do not currently receive Universal Credit, Working Tax Credit, income-related Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • you will face financial hardship as a result of not being able to work while you are self-isolating

Eligibility for parents and carers

From 14 December 2020, eligibility includes parents and carers who meet the following criteria:

  • the child attends a school or childcare setting up-to and including Year 8 (or up to age 25 if the learner has complex additional needs);
  • the child has been asked to self-isolate by TTP or has been asked to self-isolate for 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting

Parents or carers must also meet the criteria of the main scheme, or the application is accepted under the discretionary scheme.

Please note: parents or carers of children who have been notified through the App to self-isolate are not eligible for a payment.

Applying for the payment

This application is for one person only and any further applications within the same household must be made by each individual.

Please ensure that you have the information below available before starting your application

  • your National Insurance number
  • confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
  • your most recent bank statement, wage slip or proof of self-employment

If you have the NHS Covid-19 App installed on your phone and are informed to self-isolate on or after the 1 February 2021, as you may have been in contact with someone who tests positive for Covid-19, you may now also qualify for support.

Note if you are informed via an app notification, you must provide the screenshot shown below. If you are unable or don’t provide this screenshot, your application will not be considered.

You will also need to provide written confirmation from your employer that you did not work during this period and your earnings reduced as a result. If you are self-employed, you will have to provide a statement to this effect.

Applicants entering the scheme as a result of being told to self-isolate should provide the following screenshot using the latest version of the App.

Applications made after the self-isolation period has ended

For isolation periods that start before 1 February 2021, you can make a claim up to 14 days after your isolation period has ended.

For isolation periods that start on or after 1 February 2021, you can make a claim up to 21 days after your isolation period has ended. For example, if you were told to self-isolate on 1 February until 10 February, you will have until 3 March to make a claim.

In both cases we cannot accept applications after these time limits expire.

If you need to self-isolate more than once

The maximum number of payments to any individual under the scheme is three; one payment per person or child with a positive test, and up to two payments per person or child identified as a close contact.

You must meet the eligibility criteria for each individual claim and your periods of self-isolation must not overlap.

Apply online

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