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Self-isolation Support Scheme

The self-isolation support scheme is for those on a low income, who cannot work from home and must self-isolate. It is also for parents and carers on low incomes with children who are self-isolating.

Self-isolation payments are taxable but should not affect any benefits you get. If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment. If you’re self-employed you must report the payment on your Self-Assessment tax return.

You may be entitled to financial support:

  • if you have been contacted by NHS Wales Test, Trace, Protect service (TTP) and been told to self-isolate; or
  • you are a parent or carer of a child who has been asked to self-isolate as a result of an education-based outbreak; or
  • from 1 February 2021, you have been notified by the NHS Covid-19 App that you have been in close contact with a positive case for Covid-19.

Self-Isolation Support Payment

If you meet all of the eligibility criteria, you are entitled to an Isolation Payment of £500:

  • you have been told to self-isolate by: NHS Wales TTP service on or after 23 October 2020, OR your child has been asked to isolate from their school, childcare setting or further education college on or after 23 October 2020, OR you have received notification from the NHS Covid-19 App because you have been in close contact with a positive case on or after 1 February 2021
  • you are employed or self-employed
  • you cannot work from home and will lose income as a result
  • you or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-related Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit

Discretionary Payment

You may be eligible for a £500 Discretionary Payment if you meet all of the other eligibility criteria above, but:

  • you or your partner do not currently receive Universal Credit, Working Tax Credit, income-related Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • you will face financial hardship as a result of not being able to work while you are self-isolating

Eligibility for parents and carers

From 7 June 2021, eligibility includes parents and carers who meet the following criteria:

  • the child attends a school or childcare setting up-to and including Year 11 (or up to age 25 if the learner has complex additional needs);
  • the child has been asked to self-isolate by TTP or has been asked to self-isolate for 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting

Parents or carers must also meet the criteria of the main scheme, or the application is accepted under the discretionary scheme.

Although the extension to year 11 children is from 7 June 2021, retrospective claims can be made for eligible children for periods of self-isolation starting on or after the 12 April 2021. However, such claims must be made within 21 days of 7 June 2021.

Please note: parents or carers of children who have been notified through the App to self-isolate are not eligible for a payment.

Applying for the payment

This application is for one person only and any further applications within the same household must be made by each individual.

Please ensure that you have the information below available before starting your application

  • your National Insurance number
  • confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
  • your most recent bank statement, wage slip or proof of self-employment

If you have the NHS Covid-19 App installed on your phone and are informed to self-isolate on or after the 1 February 2021, as you may have been in contact with someone who tests positive for Covid-19, you may now also qualify for support.

Applications made after the self-isolation period has ended

You can make a claim up to 21 days after your isolation period has ended. For example, if you were told to self-isolate on 1 February until 10 February, you will have until 3 March to make a claim.

Please note that we cannot accept applications after this time limit has expired.

If you need to self-isolate more than once

The maximum number of payments to any individual under the scheme is three. In addition, 3 payments can be made to parents or carers in respect of children self-isolating provided the eligibility criteria is met.

You must meet the eligibility criteria for each individual claim and your periods of self-isolation must not overlap.

Apply online

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