Inspectors praise domiciliary support service
Posted on: Monday 14 June 2021
Inspectors from Care Inspectorate Wales have praised the council’s domiciliary support service following an inspection, highlighting the positive feedback from people about the care and support they receive.
Inspectors produced a report after inspecting the service which provides support to people over the age of 18 in their own homes, within a supported living setting or an Extra Care facility.
Highlighting the positive feedback from people using the service, inspectors reported that everyone they spoke with was complimentary of the care staff and felt they provided a service that met their needs.
They praised the clear management structure, the good support and development opportunities for staff, and the positive feedback from staff who said they felt valued and supported.
Noting the additional challenges during the coronavirus pandemic, inspectors said people receiving care and support told them they were confident in having care workers coming into their homes because they were careful with hygiene practices. Inspectors also praised the detailed and recorded care plans.
The report advised that a small number of improvements were needed to ensure the service met all its regulatory requirements, such as forwarding incidents beyond the local safeguarding team to Care Inspectorate Wales but said these had a minimum impact on the service delivered to people. The service has now addressed this area for improvement.
We are extremely proud of our care teams for their commitment and dedication throughout the coronavirus pandemic.
This inspection report just shows how well thought of they are and the phenomenal work in our communities they do every single day.
Due to increasing demand we are currently recruiting for permanent, temporary and casual social care roles to help boost the numbers in our teams. Depending on the role, you don't always need qualifications. What is really important is having the right values, behaviours and attitudes to work effectively with people who need care and support.The council’s cabinet member for social services and early help Nicole Burnett
The inspection which took place in October 2020 considered the wellbeing of individuals receiving care and support, the quality of care and support provided to individuals, and the leadership and management of the service, including the organisational arrangements for the provision of care and support. At any one time, there are around 1,200 people who use the service.
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