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The Valuation Office Agency’s pandemic advice

Get the latest updates from the Valuation Office Agency’s dedicated webpage. You can also follow them via the Twitter handle @VOAgovuk.

Contact the Valuation Office Agency

The agency continues to run as close to normal as possible, but they are likely to take longer than usual to respond. They cannot update customers on cases. However they are confirming that they are reviewing them, and they will be in touch.

Requests to insert a new non-domestic rated property, splits and mergers, changes to a property

Where the necessary information has been given, the agency is raising reports and providing links for ratepayers to find out:

The agency is also drawing attention to business grant schemes. Where insufficient information has been given to decide if a change is needed, the agency is asking customers for further details.

Change of rateable value to qualify for relief

To review your rateable value, the agency wants to know if any details have changed. Thus they are asking customers to look at the property details held for them on the Valuation Office Agency’s website. If your property hasn’t changed or you don’t agree with the decision, you can appeal your property’s rateable value online.

Assessment of a holiday let for business rates

When you apply for this, you will be asked:

  • how many days the property is available to let each year
  • how many days were actually let last year
  • for a link to websites where the property is advertised for use

In addition, please make use of information on the UK government’s webpage about assessing a holiday let for business rates.

Homes assessed for business rates

For this, the agency will ask for further details about your property and its use. For more information, please see the UK government’s webpage on business rates for working at home.

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