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CCTV and after hours customer service

The Customer Community Support Unit (CCSU) monitors our CCTV cameras and takes out-of-hours phone calls. They cannot answer queries that need departmental input, but twenty-four hours a day every day of the year, you can call them about:

  • emergencies
  • flooding
  • homelessness
  • noise pollution

Also, CCSU liaise with retailers and licensed premises via our radio network. They operate the Bridgend town centre bollards, and support lone, offsite staff while monitoring their safety. If required, they contact the emergency services. In the last financial year, they reported 485 incidents which led to 259 arrests, and there were 8286 interactions.


The Customer Community Support Unit

Telephone: 01656 643643

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CCTV by area

We operate 82 cameras which record at 12.5 frames per second. They are in:
• Bridgend
• Caerau
• Maesteg
• Pencoed
• Porthcawl
• Sarn
• Wildmill
Also, we run 77 cameras for the Vale of Glamorgan.

Access CCTV footage for legal matters

If footage could help with a legal matter, ask the police, your solicitor or your insurance company to contact us for it. The public are not allowed into the control room to view images.

Make a data subject access request

You are entitled to make a ‘data subject access request’ under Part 3, Chapter 3 of the GDPR Data Protection Act 2018. Images supplied will be of the requesting individual only.

The duties of our CCTV team

We run CCTV to:

  • deter and detect crime
  • identify offenders for arrest and prosecution
  • reduce anti-social behaviour
  • reduce the fear of crime
  • keep and grow the business success of our town centres and wider community

In addition, we work with stakeholders and CCTV providers at local, regional and national levels to develop and share best practice.

Common concerns about CCTV

We have no plans to install any more fixed, public open space cameras. However we have a small number of mobile cameras which can be temporarily sited. Decisions about siting these cameras rest with the Neighbourhood Policing Team, but you can ask for one to be in your area. To do so, contact the officer for your local neighbourhood in order to attend a Neighbourhood Policing Team meeting.

All cameras in open public spaces are fully functional and recording. If a camera breaks, the camera is either bagged or removed until it is repaired.

The Data Protection Act doesn’t apply to householders with cameras on their properties for personal use. Thus cameras on your home can monitor public highways, as when someone puts CCTV on their house to monitor their car on a council road.

Legal obligations of our CCTV service

Recorded data is kept for 28 days, and is then electronically deleted.

We operate in the legal framework defined by GDPR Data Protection Act 2018 and the Human Rights Act 1998. All CCSU staff have thorough training on the GDPR Data Protection Act 2018, the Human Rights Act 1998, and our policies on privacy and confidentiality.

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