Safeguarding and Family Support
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Bringing up children is an important and sometimes difficult task. Everyone needs help and advice from time to time. Health Visitors, teachers and family members can all provide this but sometimes extra assistance is needed.
Bridgend Safeguarding and Family Support works with children and families to provide this extra help.
This information explains how we may be able to do this or what to do if you have any concerns about other children.
What we do
We work in partnership with parents, carers and all agencies working with children to:
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provide services that will support children in need within their families and communities, |
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safeguard children in need of protection and |
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secure the best possible outcomes for looked after children. |
Who do we help?
Advice and information is always available to anyone who contacts us.
However, we must make sure we help those children and families who are in the greatest need, so not everyone who asks us for help can be given a service.
To help us decide who needs our services most, we use eligibility criteria. A copy of these and the sort of things we provide is available on request.
Our priorities for services are children/young people in serious need – those whose chances in life will be greatly reduced without services from us. This includes:
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children with disabilities |
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children/young people we look after (in care) |
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young people moving on (leaving care) |
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children/young people at risk of being mistreated. |
What happens if I contact Safeguarding and Family Support about my own child?
When you phone or visit our office, you will be put through to a duty social worker.
The duty social worker will ask you basic details about you and your children and will be able to tell you whether we can help or suggest other ways of getting the help you need.
We may need to gather information about your circumstances and may need to contact other people for information. All information is treated confidentially.
More information about getting help.
How soon can I expect to get help?
How quickly you get help will depend on how urgent the problem is.
If a child/young person is at risk of serious harm, we will start to make enquiries straight away to make sure that s/he is safe. In all other cases, we will do an initial assessment of what is needed within seven working days and will let you know then what is likely to happen next.
What about if I have concerns about other children?
When you phone or visit our office you will be put through to a duty social worker. We will ask you for your name and address. This is in case we need to contact you again and so we can let you know how we are dealing with your concerns. We will respect individual confidentiality.
Are you satisfied with the service we give?
We hope that you will be satisfied with the service you have received from us.
We are always pleased to receive comments and suggestions for improvement.
If you are not happy for any reason, you should first of all discuss this with your social worker and their manager.
For more information you can collect our complaints leaflet from the Safeguarding and Family Support office at the address below, or you can
e-mail us at: childrenscomplaints@bridgend.gov.uk
or download a copy of our complaints leaflet.
Contact Us
For more information about Safeguarding and Family Support contact:
Safeguarding and Family Support
Bridgend County Borough Council
Sunnyside
Bridgend
CF31 4AR
Telephone (01656) 643643
- Last Updated: 22/07/2009
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