Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend, CF31 4WB

Tel: 01656 643643
Text: 01656 643644
Fax: 01656 668126
Email: talktous@bridgend.gov.uk

Opening times
Monday - Friday 8.00am - 5.30pm

How to find us

Noise Control – Noisy Neighbours

Noisy Neighbours

The Public Protection Department’s Pollution Control Team receives between 1100 and 1200 complaints every year over three quarters of which are from domestic sources. These include loud stereo music, barking dog and DIY noise. The remaining quarter are due to industrial and commercial sources such as pubs and clubs, factories and construction sites.

Neighbour noise may amount to a statutory nuisance under the Environmental Protection Act 1990. If you are experiencing problems of noise from your neighbours or need advice, please contact the Pollution Control Team.

Some causes of domestic noise are not actionable under the Environmental Protection Act. These include cases involving noise caused by:

 

  A person or persons not criminally responsible for their actions, e.g. young children or the mentally ill.

  Ordinary domestic noise e.g. vacuuming during the day or toilets flushing unless the noise is especially unusual or unreasonable.

  A person or persons who cannot be identified as responsible. Nuisance from fireworks being set off from multiple sources during periods of community wide celebration usually falls into this category.

There are some noise sources the council does not have the power to control. These include traffic noise, railway noise, aircraft noise and noise from persons shouting in the street. Some of these sources are dealt with by the following agencies

 

  Road and railway noise: DEFRA, Great Minister House, 76 Marsham Street, London SW1P 4DR. Tel: (020) 7944 3000

  Air traffic noise: Civil Aviation Authority, CAA House, 45-59 Kingsway, London WS2B 6TE. Tel: (020) 73797311

  Military air traffic noise: Ministry of Defence, Room 8249, Main Building, Whitehall, London SW1A 2HB. Tel: (020) 7218 6020

Contact Us

Public Protection Section

Legal & Regulatory Services
Bridgend County Borough Council
Civic Offices
Angel Street
Bridgend
CF31 4WB
Tel: (01656) 643643
Fax: (01656) 643285

publicprotection@bridgend.gov.uk