Booking Terms and Conditions

Booking
Personal Bookings
Telephone Bookings
Postal Bookings
Booking Information
Ticket Refunds & Exchanges
Access to All
Baby Changing Facilities
Further Concessions
Latecomers
Mailing List
Data Protection
Theatre Break
Making Sponsorship Your Business
Mobile Phones

BOOKING IS EASY: 01656 815995

Tickets can be booked in advance for all shows.

PERSONAL BOOKINGS

Our Box Office is open 9.30am – 5.00pm Monday to Friday and 10.00am – 5.00pm on Saturday. We are open at least one hour before every show and we remain open until the show commences.

TELEPHONE BOOKINGS

All calls are answered as quickly as possible, however at peak times you may be asked to hold. If you are short of time please leave your name and telephone number and we will return your call as soon as we can. You can confirm your booking immediately with a debit/credit card or make a reservation and send you payment withing five working days.

POSTAL BOOKINGS

Simply send us a cheque/postal order payable to Bridgend County Borough Council, with details of the seats you require and we’ll do the rest! Please enclose a stamped addressed envelope or add the value of a first class stamp to your total amount payable.

BOOKING INFORMATION

. We are pleased to accept reservations, however payment must be made within five working days. After this time, tickets will be released for resale. Please note that within one week of performance, reservations cannot be made. (Pantomime reservation policy excepted.)

. Private Hire events are marked with a . Tickets for most private hire events can be purchased through the Box Office, where the Grand Pavilion operates solely as booking agent and host venue. Patrons are reminded that the promoter assumes all responsibility for the event.

. In certain circumstances we may be required to refuse admission and in such an event may not refund admission fees.

. Please check your tickets carefully upon receipt, as mistakes cannot always be rectified.

. Concession prices apply to children, children in full time education and senior citizens.

. Babes in arms (under two years old) go free when sharing a seat with an adult.

TICKET REFUNDS & EXCHANGES

. No refunds will be given except for cancelled events.

. Tickets can be exchanged for another show of the same price (or higher upon payment of the difference) up to 48 hours prior to the show (excludes private hire events). Tickets to be exchanged must be presented in person at the Box Office. An administration fee of £2.00 applies.

. Alternatively, tickets may be accepted for re-sale on the strict understanding that all Grand Pavilion (and Private Hire Event) tickets will be sold first and that re-sale can never be guaranteed. The original tickets must be returned to the Box Office for re-sale. An administration fee of £2.00 applies.

ACCESS TO ALL

Theatregoers with special needs are especially welcome. Facilities for wheelchair users include a ramped entrance and level access in to the auditorium, box office, café bar and accessible toilet. Please ensure you inform the Box Office of your requirements when making your booking – we will be pleased to assist you.

BABY CHANING FACILITIES

A baby changing station and nappy bin are available in the accessible toilet, off the main foyer.

FURTHER CONCESSIONS

Further concessions are available on certain shows for specific groups of people on low incomes. Contact Box Office for further details.

LATECOMERS

In order to avoid disturbing other customers, latecomers may not be admitted in to the auditorium until a suitable break in the performance. This will be at the discretion of the Duty Officer.

MAILING LIST

Don’t miss out on any of our future attractions! For regular free information on forthcoming shows, send your name and address (including postcode) to:

The Box Office
Grand Pavilion
The Esplanade
Porthcawl
CF36 3YW

Alternatively, email: pavilion@bridgend.gov.uk or log on to www.bridgend.gov.uk

DATA PROTECTION

When making a booking your name, address and telephone number are stored on our Box Office system. We do require this information in order to process your booking, however you are free to opt out of receiving mail from us – please inform the Box Office.

THEATRE BREAK

Why not stay overnight when visiting the Grand Pavilion?

The Box Office can provide details of local hotels and guest houses that cater for every taste and budget.

MAKE SPONSORSHIP YOUR BUSINESS

There are many opportunities to get your business seen throughout the Grand Pavilion. Contact the Marketing Office for an informal chat on how we can best work together to get your business noticed!