Bridgend County Borough Council,Civic Offices, Angel Street, Bridgend, CF31 4WB

Tel: 01656 643643
Text Relay:
18001 01656 643643
Fax: 01656 668126
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Opening times
Monday - Thursday 8.30am - 5.00pm
Friday 8.30am - 4.30pm

How to find us

Special Education Needs (SEN) transport

When will I find out about my child’s transport arrangements for the new school year?

Letters will be sent to parents and carers when transport has been arranged, explaining which transport provider will be transporting your child, their contact details and the contract number.


Will I meet the driver and escort before my child starts school?

Yes – all providers are required to arrange an opportunity for pupils, parents and carers to meet their driver and escort prior to travelling to school with them.

Pick up and drop off times will be confirmed during this meeting, and parents and carers will be given the provider’s contact details.

Parents and carers are encouraged to contact the provider directly if they have any concerns or questions they wish to raise.


What if my new transport provider has not been to visit me and my child?

You should contact the Home to School Transport Section to make them aware of the situation at or by ringing 01656 642654.


I am experiencing issues with the transport provider such as poor time keeping, or the driver or escort changing regularly, is there anything I can do?

You can report any issues to the Home to School Transport Section at or by ringing 01656 642654.


If my child moves to a new school during the academic year, how will I find out about their transport?

Our Access and Inclusion team will inform the Home to School Transport Section, who will confirm your new travel arrangements with you by phone and follow up letter. If required, the driver and escort will meet with you and your child prior to transporting them to school.


I have not received a letter confirming my child’s transport arrangements, what should I do?

You can contact the Home to School Transport Section to check the status of your child’s transport arrangements at or by ringing 01656 642654.


As a parent or carer, what are my responsibilities with regards to transport?

It is your responsibility to make sure that your child is ready to get onto their transport 10 minutes before the agreed pick up time. If your child is not ready or refuses to get on board, the provider will wait a maximum of 5 minutes before leaving. No further transport will be sent back under these circumstances and it will be your responsibility to get your child to school.

You or a responsible adult must be at your home to meet your child at the agreed drop off time after school. Should a responsible adult not be available, your child will be taken to the nearest police station. If you are delayed returning home, please inform the Home to School Transport Section or the provider.

If parents or carers consistently miss the agreed drop off time, transport provision may be removed until appropriate arrangements are put in place.


My child travels in a wheelchair, what am I responsible for?

Children’s parents and carers are required to make sure that equipment is suitably maintained to ensure their child can travel safely. Wheelchairs should be fitted with the appropriate headrest, restraints and anchor points, inflated tyres, adjusted brakes and a charged power pack (where applicable).

If the equipment or wheelchair fails to meet a reasonable standard of safety, transport will be withdrawn until the required standards are met.


My child needs to take medication to school. Can they take it on school transport?

Yes – medication is permitted on school transport. Please ensure that medication is in a secure container in your child’s school bag, where other children can’t access it. The driver or escort must be made aware that medication is being transported.

Under no circumstances can either the driver or escort administer medication. In an emergency, they will stop the vehicle and call 999 to request assistance.

Last Updated: 09/01/2018
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