Bridgend County Borough Council,Civic Offices, Angel Street, Bridgend, CF31 4WB

Tel: 01656 643643
Text Relay:
18001 01656 643643
Fax: 01656 668126
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Opening times
Monday - Thursday 8.30am - 5.00pm
Friday 8.30am - 4.30pm

How to find us

Help, support, enforcement and dispensations

This page offers information about additional non-recyclable waste bags for larger households, assisted collections, medical waste, how abuse of the scheme will be dealt with and more once the new recycling and waste procedures begin from 5 June 2017.

What do I do if I have a problem, query or complaint about using the new system?

The council’s waste partners, Kier, provide a dedicated customer call centre that is open between 8am-5pm Monday to Friday. The call centre is able to respond to your questions, resolve issues and take bookings for services such as bulk waste or garden waste collections.

You can contact them in the following ways:

By telephone:

  • Call 01656 643643 and select option two.

By email:

The council will continue to deal with enforcement issues such as abandoned vehicles, dog fouling, graffiti, litter or fly- tipping - you can report any of these issues by emailing

Will larger households be able to have extra non-recyclable waste bags?

Yes – households with six or seven occupants will be able to have an extra bag per fortnight free, and households with eight or more occupants will be able to have two additional bags per fortnight free.

Checks will be carried out to ensure that households who are entitled to extra bags are not placing recyclable materials into them, and eligible homes will need to re-apply for the dispensation on an annual basis.

The additional bags will be a different colour to the other landfill bags to prevent abuse of the scheme.

What about houses where the main heating source is a coal fire that produces ash?

These will also be able to put out an extra non-recyclable waste bag.

What about people who need help in putting their recycling and non-recyclable waste bags out for collection?

People who meet eligibility criteria will be able to apply for and receive an assisted collection at their homes.

How can households apply for dispensations and help?

We will publish contact details closer to the launch of the new service.

Will there be any changes to bulk waste, sharps, clinical waste or assisted collections?

Changes introduced by the NHS will mean that in future, householders who have been given Sharps boxes will need to take them back to their supplier (e.g. a clinic, local GP surgery etc.) where they can be exchanged for an empty box.

For clinical waste, people who are self-medicating with no clinical infections will be able to place dressings and bandages in their landfill bags – we will be writing to existing users of this service with further clarification.

Assisted collections for eligible residents will continue to be provided, and there will also be a free absorbent waste collection service for nappies and related items (excluding feminine hygiene products).

How will abuse of the scheme be dealt with?

The council wants as many people to recycle as possible, and will be focusing on education rather than enforcement. Our officers will be speaking to local residents directly and visiting local communities to clarify how they can use the new system.

In cases where the scheme is being deliberately abused, the officers will be able to carry out a range of enforcement issue including investigating fly tipping and issuing fixed penalty notices for littering, dog fouling and more.

Even if e.g. someone takes branded landfill waste bags belonging to a neighbour, they will not gain anything as the two-bags-per-household limit will still apply.

Will the proposals encourage fly tipping?

The Welsh Government has reported that flytipping incidents in Wales have steadily declined since 2008-09 despite the fact that most local authorities have introduced new waste and recycling procedures.

While there may be a minority of irresponsible people who will try and dump their rubbish indiscriminately, our investigations suggest that rather than being linked to domestic waste,  much of the fly tipping that takes place in the county borough is related to businesses that illegally try to avoid waste disposal costs – e.g. builder’s rubble, garden clearances, etc.

The council will continue to investigate such incidents and will take action against anyone who fly-tips rubbish, and urges residents to remain vigilant and report any incidents.

Last Updated: 21/04/2017
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