Consumer advice and education – Consumer advice
Bridgend Trading Standards Service currently provides consumer advice and guidance to local residents who may require additional specialist support.
The service is available:
Monday to Thursday - 8.30 a.m. to 5.00 p.m.
Friday - 8.30 a.m. to 4.30 p.m.
Please note, first stage advice is handled by Citizens Advice Consumer Service. They can be contacted by calling 03454 040506, or for a service in the Welsh language by calling 03454 040505. Alternatively, you may wish to email Citizens Advice, by following this link to their website: https://ssl.datamotion.com/form.aspx?co=3438&frm=citacomplainform&to=flare.fromforms#
Trading Standards currently supports those consumers considered to be vulnerable, due to age, mental capacity or financial capability, by offering letter writing assistance and mediation, as well as advice and guidance on making a county court claim. A priority is given to consumers who have been targeted by scams and rogue traders, and any calls to Citizens Advice requiring urgent assistance will be referred back to the Bridgend Trading Standards Service for further action.