Bridgend County Borough Council,Civic Offices, Angel Street, Bridgend, CF31 4WB

Tel: 01656 643643
Text Relay:
18001 01656 643643
Fax: 01656 668126
Email: talktous@bridgend.gov.uk
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Opening times
Monday - Friday 8.00am - 5.30pm

How to find us

Frequently Asked Questions

How do I apply to the Common Housing Register?

  • You can request an interview in person or by telephone by contacting the Council at the Civic Offices, Angel Street, Bridgend, CF31 4WB, telephone 01656 643643, text relay 18001 01656 643643.

What if I can’t go on the Common Housing Register?

  • We will give you advice about what other housing options might be available to you.

Why can’t I have an application form to fill in?

  • We want to be able to talk to you right from the start so we can you give you the right advice that meets your individual needs. We found that by simply handing out paper forms we received a lot of incomplete applications. We will make sure that can’t happen when we speak to you.

How do you decide who gets housed first?

  • If you are placed on the register you are put in a Band. This will either be Priority, A, or B; we normally house applicants from the highest band first, then in the date order which they joined the register.

What do the different bands mean?

  • Priority is the highest. You will be classed as in emergency need of housing to be in this band, and not many applicants will be.  Band A is “urgent” need, Band B is “non-urgent” need. There’s more information on how we assess for these bands in the Social Housing Allocation Policy.

How do I move from a lower band to a higher band?

  • You are placed in a Band strictly on need. You won’t move from one Band to another unless your circumstances change and your need increases, which we will look at by a reassessment of your application. It is therefore very important to let us know if your circumstances change. You will however move up within the Band as people are housed in date order.

If I move from one band to another which date do you use – when I applied or when I changed bands?

  • If you move up a band we will use the date you moved up; you will have the choice whether to stay in the band you are in or move up. If you move down a band we will use the original date when you applied. You do not have the choice to move down or not.

What if I am ill or have a disability?

  • You will need to let us know as much as you can about your condition. We may give you a medical questionnaire for you to take to your GP to complete. There may be a cost you will have to pay to your GP for this.  We may also need to contact your GP, Occupational Therapist or other health professional for more advice about how your condition relates to your housing need. Once we have all of the information we need, you will be banded accordingly.

If I am placed on the Common Housing Register how do I find out how long it takes to be housed?

  • If you go to the website www.bridgendhousing.co.uk you will find a waiting time calculator; simply follow the instructions. If you don’t have access to the internet you can call in or phone the Civic Offices, Bridgend Council who can do this for you. You can also go to your local library where you will be able to access the internet.

There is an empty house in my street. Can I have it?

  • You will need to apply to the Common Housing Register before you can be allocated a property. If we place you on the register you are put in a Band. This will either be Priority, A, or B; we normally house applicants from the highest band first, then in the date order which they joined the register.

When will I know if I have a property?

  • All properties are owned and managed by the housing associations. Their officers will contact you to arrange an interview when you have been nominated for a property.

What will happen if I turn a property down?

  • All applicants are entitled to one reasonable offer of accommodation. Applicants will be withdrawn from the housing register for up to 12 months following one reasonable offer of accommodation being refused without good reason. Applicants are not automatically registered after the 12 months and will have to reapply. Within the 12 month period applicants are eligible to make an another application but will not normally be accepted onto the housing register until such time as their suspension has lapsed or a review has concluded that a new application can be submitted.

What if I disagree with your decision not to put me on the Common Housing Register?

  • You have the right to appeal. Any customer wishing to request a review of a decision must do so by contacting the Council in writing within 21 days of the date of the letter that informed them of that decision. A Review Officer who was not involved in the original decision will deal with the review within 14 days of the request.  All decisions following reviews will be notified to the applicant in writing giving the reasons for the decision.  The decision letter will be sent out within 21 days of the original request.  The review decision cannot be appealed at the County Court and the only available legal challenge to review the decision is by means of Judicial Review.

How do I seek a transfer from one Housing Association property to another?

  • If you are a tenant of one of the four partner Housing Associations you can either make a request to move with your own Housing Association or/and you can apply to the Common Housing Register.

What if my circumstances change?

  • We need to know about any change of circumstance. This could be a minor change such as a change of telephone number or email address. Or the change could be more significant such as children being born changing the overcrowding situation, deterioration (or improvement) in medical conditions, or a significant change to the property e.g. the property is now damp or lacks a central heating system (it may be that the central heating is broken and the landlord is refusing to repair it). You can tell us about a change in circumstances in person or by telephone by contacting the Council at the Civic Offices, Angel Street, Bridgend, CF31 4WB, telephone 01656 643643, text relay 18001 01656 643643.

What if I can’t afford my rent?

  • You are welcome to contact any of the partners for advice, but it is advisable to go as early as possible to the Customer Service Centre, Civic Offices, Bridgend Council to tell them you can’t afford your rent. You may qualify for Housing Benefit / Local Housing Allowance and we can give you more information about how to make a claim if you are eligible.

How much Housing Benefit / Local Housing Allowance can I claim if I am renting a private rented property?

  • This will depend on where the property is, what size the property is and what your financial circumstances are. Local Housing Allowance is a new way of working out new claims of Housing Benefit for tenants renting accommodation from a private landlord. It also affects tenants already getting Housing Benefit who move into accommodation rented from a private landlord. Local Housing Allowance came into effect on 7 April 2008. If you live in council accommodation or other social housing, Local Housing Allowance will not affect you.

How do I get information about renting in the private sector?

  • You can look on the Bridgend Housing Options website at www.bridgendhousing.co.uk.

  • You can find properties in local papers, classified adverts and local letting agencies.

  • Alternatively, contact the Council at the Civic Offices, Angel Street, Bridgend, CF31 4WB, telephone 01656 643643, text relay 18001 01656 643643.

How do I apply for a rent bond certificate?

  • To apply you can contact the Council at the Civic Offices, Angel Street, Bridgend, CF31 4WB, telephone 01656 643643, text relay 18001 01656 643643. If you are in housing need you will booked an appointment for a Housing Assessment where a bond certificate can be discussed as one of the possible solutions for you.

  • If a landlord has not registered the bond, the tenant can claim compensation worth three times the original bond through the courts.

  • If a bond certificate is issued, the landlord can claim for damages and non payments of rent through the bond certificate issuer up to the value of one months rent.
  • If the landlord makes a claim against the bond, no future bonds will be issued until your bond debt is repaid.

I am homeless or I think I am going to become homeless?

  • It is advisable to contact the Council at the Civic Offices, Angel Street, Bridgend, CF31 4WB, telephone 01656 643643, text relay 18001 01656 643643 as early as possible to tell them you are homeless or think you are going to become homeless. If your landlord has asked you to leave but has not given you written legal notice, you can’t be asked to leave your property without going through the correct legal process. Even if you have not signed a tenancy agreement you still have legal rights to remain there while a certain legal procedure is followed.

  • If you are homeless today an emergency appointment will be booked. You may have to wait for some time but you will be seen on the same day you contact us.

  • If you are going to be homeless in the future an appointment will be booked within the next 5 working days.
Last Updated: 11/03/2016
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