There are more than 18,000 streetlights in the borough and over 3,000 illuminated signs.
The council is responsible for maintaining effective and efficient street lighting and illuminated traffic signs. All lights are inspected regularly throughout the year and any necessary repairs are carried out. We also check any new light installations to ensure they have been installed to the correct standard.
We welcome the reporting of any faults and operate a 24-hour customer care service.
During office hours (0.800hrs -17.00hrs) call (01656) 642541
Outside office hours call 07831 143600
Alternatively e-mail: firstname.lastname@example.org
It would be useful if you have the following information available:
- The identification number on the lighting column or traffic sign
- The exact location (the address and number of any property next to it)
- The nature of the fault (for example if the light off or is it damaged in any way)
The Highways agency is responsible for the management and maintenance of trunk roads within the borough and any faulty or damaged lighting equipment should be reported directly to them:
Highways Agency – (01656) 642860
Please remember, damaged or faulty equipment is dangerous and could cause serious injury. Please do not touch or interfere with any damaged or faulty equipment.