Bridgend County Borough Council,Civic Offices, Angel Street, Bridgend, CF31 4WB

Tel: 01656 643643
Text Relay:
18001 01656 643643
Fax: 01656 668126
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Opening times
Monday - Thursday 8.30am - 5.00pm
Friday 8.30am - 4.30pm

How to find us

Volunteer for your community transport

What is the volunteer driver service?

Coordinated by Bridgend County Borough Council, the scheme uses volunteer drivers who use their own cars to transport young people, adults, and families on essential trips as well as those that cannot use public transport.

The service provides transport for up to 100 passengers each week, and currently there are 19 volunteer drivers who give up their free time across Bridgend County Borough and surrounding areas.

The volunteer driver coordinator is responsible for dealing with all requests into the department and liaising between practitioners and volunteers to ensure an effective service is provided.

Why should I volunteer?

Below are several benefits of volunteering:

  • meet new people
  • make new friends
  • keep active
  • have fun
  • gain confidence
  • learn new skills
  • make a real difference in your local community

Who is the community transport provided for?

Volunteer car drivers provide transport for those people who are unable to use public transport, for whatever reason. Journeys can be provided for older people, disabled people, young people and children. Community transport enables many of these people to maintain their independence.

What types of journey could I be asked to do?

You might be asked to take adults/children/young people to: 

  • hospital, GP or other health appointments
  • school
  • contact with their parents
  • a day centre
  • visit someone in a care home or hospital
  • the local shops or supermarket
  • a social activity

The role may be more than driving, as you may be accompanying the client to an appointment and staying the duration to take them home again.

Which areas do the journeys cover?

The majority of journeys are confined to Bridgend County Borough, though occasionally some trips will involve travelling outside of the borough.

How much of my time would I be expected to give?

You decide how much time you want to give to volunteer driving and how it fits around your other commitments. For example, you might volunteer once a month or several times a week, whatever suits you best.

Will I be out of pocket?

No, you shouldn’t be out of pocket. Volunteer drivers are generally paid a mileage rate. Other expenses, such as car parking will also be reimbursed.

Do I need any particular qualifications?

You will need to comply with all the legal requirements for everyday motoring and the policies and procedures of Bridgend County Borough Council. All drivers need a clean driving licence and will require a CRB check which will be carried out by us at no cost to you. A friendly and considerate manner is also helpful as community transport helps a variety of people. We will provide you with all the information you need to volunteer, including information on the each person/family you provide transport for.

NB: Drivers receiving any benefits are not excluded or affected from volunteering.

Do I need to inform my insurance company before I can volunteer?

Individuals may use their car for volunteering purposes but they will need to inform their car insurance company. There should be no extra charge for this. The organisation you join will help you with this process.

If you are interested in becoming a volunteer driver, or know someone who might be, please contact Joanne Kilburn on (01656) 642404.


Last Updated: 17/03/2016
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