Bridgend County Borough Council,Civic Offices, Angel Street, Bridgend, CF31 4WB

Tel: 01656 643643
Text Relay:
18001 01656 643643
Fax: 01656 668126
Sign Video BSL Live

Opening times
Monday - Thursday 8.30am - 5.00pm
Friday 8.30am - 4.30pm

How to find us

Questions to Consider

Questions to ask when looking for a childcare service:

Is it welcoming?

  • Are you made to feel welcome?
  • How much attention does your child receive? Is she/he made to feel special?
  • Are the carers/staff helpful?

Is it a stimulating place for children to be?

  • Are there visible signs that children are having a stimulating and enjoyable time, for example pictures on the wall, happy faces, etc?
  • What programme of activities is offered? Is there variety and stimulation? Are activities challenging and interesting?
  • Are girls and boys encouraged to take part in all activities and encouraged to use all equipment?
  • Will my child have stories? Are there books to look at?

What facilities does it have?

  • Are there lots of suitable toys and play equipment?
  • Is there access to an outdoor play area?
  • What use is made of television or computer games?
  • What about meals? If my child has special dietary needs can these be catered for?

Is it caring?

  • Is the facility flexible about a settling in period for my child? Can I stay with my child to help her/him settle?
  • Will I have an opportunity to find out how my child is settling and progressing? Are there any systematic ways of doing this?
  • Will my child be given quiet time by him/herself if needed?
  • Are there flexible rest periods?
  • What procedures are there for emergency medical treatment and first aid?
  • What about toilet training and what if my child has an accident?

What about the staff?

  • In group settings, is the staff group stable?
  • What qualifications do the carers/staff have?
  • Are carers/staff offered ongoing training?
  • Do carers/staff get involved in the children's activities?
  • How do staff talk to the children - e.g. do they show patience and consideration?
  • How do staff encourage good behaviour?
  • When considering childminders, ask to see their portfolio, registration certificates and references.

Other questions

  • How is the day structured?
  • Are there trips and outings?
  • What are the arrangements for Booking?
  • Can my child bring things from home to help him/her settle?
  • What are the access and parking facilities?
  • How much will the childcare cost? What will the cost cover -- e.g. outings, food, care during holidays etc?

Finally, once you have found a childcare service you are happy with, try to have a settling in period with a few short visits for your child and yourself. This will help you both feel more confident and at ease.

Last Updated: 16/03/2016
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