Bridgend County Borough Council,Civic Offices, Angel Street, Bridgend, CF31 4WB

Tel: 01656 643643
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Email: talktous@bridgend.gov.uk
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Bridgend Flying Start Facebook Policy

Flying Start is a Welsh Government initiative which aims to support families with children under 4 years of age in some of the most deprived areas of Wales.

The Bridgend Flying Start team is a multi-agency team based within Bridgend County Borough Council.

The Bridgend Flying Start Facebook page will enable the Flying Start team to communicate with families across the county borough, and we will be using this page to engage with you about relevant Flying Start news, activities and events.

We have developed this policy to explain how we will manage this account and to gives advice to those who wish to talk to us through social media. We will occasionally update the information within this policy and we will let you know via a Facebook status update when we do. We will also issue reminders about the policy when we reach particular milestones in Facebook likes e.g. 100, 200 etc, or if we think you require updated advice.

This account is managed by members of the central Flying Start team. Posts and responses are on behalf of the team and should not be interpreted as responses/personal posts from individuals.
We will try to respond to questions and queries raised through our page quickly. If necessary, we may signpost you to an appropriate website for further information, or refer you elsewhere.

Our Facebook account is mainly monitored during office hours, Monday to Friday. If we can we will respond outside of these hours and aim to reply to questions sent during evenings or at weekends as soon as possible. We can’t promise to respond to every comment we receive – particularly at busy times. If your query is serious, urgent, detailed or involves personal details, we advise you to contact the BCBC Customer Service team.

Sharing and posting

We will sometimes share other people’s information on our Facebook page that is pertinent to our work as a local authority service e,g, news or events from our partners or those whose information we can pass on for the benefit of Flying Start children and their families. Occasionally, we’ll also try to lend our support to local and national campaigns.Sometimes we will repost or share information from an account that is external to the Flying Start team and its partners. This doesn’t mean that we endorse the account; we just think the information might be of interest to Flying start families.
Please don’t be offended if we don’t repost something you ask us to: as a trusted organisation, any sharing of information could be seen as endorsement of a particular view, individual or organisation, and it’s important that we remain impartial and protect the council’s reputation.

Moderation

Most online communities have their own rules and guidelines, which we will always follow.

Where possible, we will rely on the measures of protection and intervention which the social networking site already has in place (e.g. against illegal, harmful or offensive content), for example by flagging comments or alerting them to any breaches of the site’s terms and conditions.

We also have some of our own rules.

We reserve the right to remove or ask for the removal of any contributions that we consider break the rules of the relevant community, or any of the following guidelines:

  • be civil, tasteful and relevant;
  • don’t post messages that are unlawful, libellous, harassing, offensive, defamatory, aggressive, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive;
  • don’t swear;
  • don’t make political comments or use Bridgend Flying Start’s Facebook page for political debate;
  • don’t post content copied from elsewhere, for which you do not own the copyright;
  • don’t post the same message, or very similar messages, more than once (also called "spamming");
  • don’t publicise your, or anyone else's, personal information, such as contact details;
  • don’t advertise commercial products or services;
  • don’t impersonate someone else.

Unfortunately, and as a last resort, we will occasionally need to ‘block’ Facebook users and report them to Facebook if they persistently refuse to follow these guidelines and/or do not respond to requests to remove posts which fall into the categories above.

Libel

Please take care not to make libellous statements. In law this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. By publishing such a statement we can both get into serious trouble. We will therefore take down or request you take down any statement that could be deemed to be libellous.

Last Updated: 25/06/2014
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