Frequently Asked Questions
Where can I park?
The Disabled Parking Badge is not a license to park anywhere. If you park where it would cause an obstruction or danger to other road users you could be fined or have your vehicle removed. There are many locations that you are not allowed to park under any circumstances so you are advised to check about local arrangements.
In general, the Scheme allows parking benefits as follows as long as your valid Disabled Parking Badge is on display correctly:
Off-street car park operators should provide parking spaces for disabled people. However, it is up to the car park owner to decide whether badge holders can park free of charge. Do not assume you can always park for free.
Badge holders may park free of charge without time limit at parking meters and ‘pay and display’ on-street parking unless a local traffic order specifying a time limit for holders or Disabled Parking Badges is in force. You are advised to check local information as this can vary depending on the location.
Badge holders may be exempt from limits on parking times imposed on other users. You are advised to check local information.
Badge holders may usually park on single or double yellow lines for up to three hours in England and Wales, or without a time limit in Scotland, except where there is a ban on loading or unloading and at a few locations where local schemes apply i.e. Central London.
Do not park where it would endanger, inconvenience or obstruct pedestrians or other road users.
Is there a charge for a Disabled Parking Badge?
Not for new individual badges but, If your badge has been lost or stolen, you can visit us in the Customer Service Centre to reapply and if granted you may incur a fee of £10 for a replacement. If your badge has been stolen you will need to provide us with the crime reference number obtained from the Police when you reported the theft.
Please note, although you will have previously provided evidence, further documentation maybe requested if your circumstances have changed in relation to your disability.
For Organisational Badges there is a charge of £10.00 per badge.
When can I re-apply for a Disabled Parking Badge that is due to expire?
You can make your application, in person, up to 6 weeks before expiry.
Can I use someone else badge as I’m picking up their prescription/shopping etc?
No. Badges can only be used if the Badge holder is in the vehicle. Please see Misuse / Abuse of the Scheme for further information.
What happens when my badge expires?
If you want to re-apply for a Disabled Parking Badge we accept applications, in person up to 6 weeks before the expiry date. We do not send out reminders as the expiry date is clearly printed on the front of the badge.
You must return your expired badge; failure to do so may result in your badge being withdrawn. Should the badge holder pass away then please ensure the badge is returned to us.
Please return badges to Customer Service Centre, Disabled Parking Badge Scheme, Angel Street, Bridgend. CF31 4WB
What if I disagree with the Council's decision about my application for a Disabled Parking Badge?
There is no statutory appeals process against an eligibility decision made by a local authority on a Disabled Parking Badge application.
Generally we follow the guidance provided by the Welsh Government but they do not have the power to intervene in eligibility decisions of individual cases.
If you do not agree with the decision made in relation to your eligibility and you have additional, new information or evidence you wish to present that was not provided with your original application, you should send it to us within one calendar month of your application. We will review the decision taking into account the additional evidence.
We will not review the decision made in relation to your eligibility if you do not provide additional or new information or evidence.
Click here for our appeals process.