Bridgend County Borough Council,Civic Offices, Angel Street, Bridgend, CF31 4WB

Tel: 01656 643643
Text Relay:
18001 01656 643643
Fax: 01656 668126
Email: talktous@bridgend.gov.uk
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Opening times
Monday - Friday 8.00am - 5.30pm

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Bereavement Services

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Useful Links:

Cemetery Information

Addresses

This Council has responsibility as a ‘Burial Authority’ for eleven cemeteries and three churchyards, located at:-

LOCATION

ADDRESS

POSTCODE

OPENED

DIRECTIONS

BLAENOGWR

Park Street, Nantymoel

CF32 7SH

1888

Click here

BRIDGEND

Cemetery Road, Bridgend

CF31 1YY

1894

Click here

GELLIRON

Alexandra Road, Pontycymmer

CF32 8HB

1889

Click here

GLYNOGWR

Church Place, Glynogwr, Blackmill

CF35 6EL

1888

Click here

LALESTON

Rogers Lane, Laleston

CF32 0HU

1980

Click here

MAESTEG

Cemetery Road, Maesteg

CF34 0DN

1883

Click here

PENCOED

Felindre Road, Pencoed

CF35 5HZ

1953

Click here

PORTHCAWL

Pyle Road, Nottage, Porthcawl

CF36 5TB

1934

Click here

PWLLYPANT

Cemetery Road, Ogmore Vale

CF32 7HT

1887

Click here

SARN

Sarn Hill, Sarn

CF32 9RW

1936

Click here

LLANGEINOR CHURCHYARD

St. Ceinwyrs Church, Llangeinor

CF32 8RX

UNKNOWN

Click here

CORNELLY

Ffordd yr Eglwys, North Cornelly

CF33 4HL

1925

Click here

BETTWS CHURCHYARD

St. Davids Church, Bettws Road, Bettws

CF32 8TB

UNKNOWN

Click here

GLYNOGWR CHURCHYARD

St Tyfodwgs Church, Glynogwr, Blackmill

CF35 6EL

UNKNOWN

Click here

The operational service is located in a council depot at:-

Pandy Park, Aberkenfig, CF32 9RE

Contact

All burial records and communication should be directed to:-

Coychurch Crematorium

Coychurch

Bridgend

CF35 6AB

Tel: 01656 656605

Fax: 01656 668108 Email: burials@bridgend.gov.uk

Opening Hours

Crematorium Office

Monday to Thursday

 

9am to 5pm

 Friday  

 9am to 4pm

Saturday, Sunday, Bank Holidays - closed

 

Cemeteries have continual pedestrian access but where vehicle access is available it will be restricted to:-

Monday to Friday

 

9am to 3pm

 

 

 

Maesteg Cemetery has vehicle access available from:-

Monday to Friday

 

8.00am to 6.00pm

Saturday/Sunday and Bank Holidays

 

10.00am to 4.00pm

Special Days

Cemeteries will be opened for vehicle access over the Palm Sunday weekend.

Booking and Service Arrangements

Booking a Service

The cemetery administration is responsible for accepting the booking details from the Funeral Director or Family and instructing the operating staff of the arrangements. Whenever possible, interments will be accommodated after 3 clear working days. (This is provided that all relevant information is supplied at the time of booking).

The Funeral Director is responsible for ensuring that all information provided is correct and that the applicant has the right to re-open a grave. If a memorial is to be removed, the Funeral Director will instruct a Monumental Mason and the removal must be accommodated as soon as possible after the booking. This will allow cemetery service to manage operational staff and equipment efficiently. Any amendments to details must be notified immediately and may result in additional charges.

The Interment Notice shall be submitted to the Crematorium office by 10am, 3 working days before the date of the service, and the details will be entered into the computerised burial records. Where a new grave or cremation plot is purchased, the applicant’s details will be entered as the owner of the grave/plot and the relevant Exclusive Rights are sent to that individual. It is essential to ensure that the correct family member is making the application, as thereafter, they will have legal control over the use of a grave and memorials laid upon it.

Coffins

The cemetery service operates on the basis that the coffin measurements provided by Funeral Directors allows for any protrusion such as handles or ornamentation. Allowances in dimensions are then made by cemetery personnel to allow easy movement of the coffin within the grave.

Coffins made from natural products such as wood, plywood, wicker or cardboard are accepted as suitable materials for burials. The name of the deceased must be clearly marked on the top of the coffin.

Each grave is supported by specialist shoring equipment and can accommodate a maximum coffin length of 2m (6’ 7”). Anything above this dimension would require special attention and additional time to prepare the grave. In such cases, the funeral director should initially discuss the details with the Crematorium office.

Service Arrangements

The cemetery service arranges funeral times to allow sufficient period for the dispersal of funeral corteges and the backfilling of graves between booking times. Services can be accommodated between the following hours:-

Monday to Thursday (Burials)

9.00am to 2.00pm

Monday to Thursday (Cremated remains)

9.00am to 3.00pm

Friday (Burials and Cremated remains)

9.00am to 2.00am

Saturday (surcharge applies)

10.00am to 11.00am

(Arrangements outside these times may be negotiated with the service at an additional charge.)

The Council acknowledges that there is a need to provide for different funeral service formats, including non-denominational services and it accepts the need to accommodate such requirements whenever possible. At Sarn and Pencoed burial areas have been set aside for Roman Catholic interments. At Laleston Cemetery burial areas have been set aside for Muslim interments. Graves which permit full memorials are still available within Bridgend and Porthcawl cemeteries.

Bridgend and Pontycymmer cemeteries have a chapel available for religious or non-denominational funeral services.

Charges

Charges are reviewed annually and any revisions implemented from 1st April. These will be circulated to funeral directors and monumental masons and included in the council’s cemetery service website.

Cemetery Rules and Guidance

Legal Requirements

The management of the Council’s cemeteries conform to the requirements of the Local Government Act 1972 and the Local Authorities Cemeteries Order 1977. These statutory instruments set out the powers and duties of a burial authority and provide the framework on which the council’s burial procedures are based. All grave excavations and burial preparations will be performed by the burial service’s own staff and carried out with due reverence, efficiently, safely and cost effectively.

Full Burials

Families, or their appointed funeral director, will instruct the Crematorium office of the depth required for the interment at the time of booking. Every effort will be made to accommodate this request but it is not always possible to achieve due to ground conditions and adverse weather. Families will be informed when their specified depth is compromised.

When re-opening a grave the previous depth of the grave may not be recorded for older graves. In such cases, it may be necessary to test the depth of the grave to reveal if sufficient depth is available for a further interment. Where two persons are already laid to rest within the grave then the cost for excavating the grave shall be met by the family. The applicant, or their funeral director, will be responsible for appointing a monumental mason to remove any memorial upon the grave.

The council has formulated safe methods of working and risk assessments to ensure that excavation is carried out to a high level of safety. In some situations, pumps are used to ensure the grave is dry for the interment and, depending on weather conditions, may be left in place until the funeral cortege arrives at the cemetery.

Backfilling of the grave will commence as soon as the funeral cortege vacates the cemetery. Where mourners remain in the cemetery for some time after the funeral service, cemetery operatives will notify individuals that they are commencing the backfilling operation. If families require any other arrangements, they should discuss this with the Crematorium office before the day of the funeral.

Cremated Remains

Grvestones

Every cemetery has allocated a section for the interment of cremated remains. The regulations governing cremated remains differ to burials and therefore the depth and size of the plot is smaller than those given for full burials. Each plot can contain up to two cremated remains.

Cremated remains can also be interred within family graves providing the grave owner authorises the burial. Full graves can accept numerous interments of cremated remains but thought should be given to the available space for memorialisation.

Where the grave has a full memorial erected upon it, the cost of removing the memorial can prove excessive. When further interments of cremated remains are requested, cemetery staff will prepare an opening beside the grave and tunnel under the foundation of the memorial. The cremated remains will be placed into the opening and moved sideways to be within the confines of the grave, before backfilling takes place.

Scattering of Cremated Remains

If you wish to scatter in a churchyard, cemetery or private land, you must obtain the permission of the land owner. Scattering cremated remains within council maintained cemeteries requires formal notification to the Crematorium office and must be with the approval of the grave/plot owner. The Council are legally obliged to maintain burial records and all interments and scattering of cremated remains must be included in the records.

Ownership of Graves and Cremation Plots

Where the Exclusive Rights of a grave or cremation plot is purchased, it gives the owner the right to determine future interments within the grave and to place a memorial upon the grave.

At a later date, it is often the case that the owner of the Exclusive Rights is interred within that grave. Where there are no executors or beneficiaries of a will, the rules of intestacy apply as laid down in the Administration of Estates Act 1925. This would transfer the rights to a spouse, children, sibling, parents etc. At present, the law in England and Wales does not accept divorced spouses and ‘common law’ partners.

The Exclusive Rights can be transferred to an individual by assignment (where the owner is still alive) or Statutory Declaration (where the owner is deceased). The Statutory Declaration must be authorised by the next of kin of the grave owner. Where family disputes result in a stalemate and relevant consents are withheld, the ownership cannot be transferred.

In older parts of some cemeteries, there are no registered owners for certain graves. Usually this was due to the lack of funds available at the time of a burial and the purchase was deferred and later forgotten. Such graves come under the control of the relevant burial authority and it has been common practice to allow further family interments within the same grave. However, as there is no registered owner of the grave, there can not be any authorisation for a memorial to be placed upon the grave or priority given to one family member above another.

The benefit of purchasing older graves is that they can accommodate a greater variety of memorials and families can inter more family members in one location. After receiving the limit of full burials, such graves are still able to accept numerous interments of cremated remains.

Laying Flowers or Wreaths

To assist the Council in maintaining the lawned areas in the manner for which they were intended, it is necessary for floral tributes to be contained within the confines of the headstone. Any additional tributes placed or planted adjacent to the memorial will be removed as part of routine maintenance operations.

Wreaths and flowers, left after an interment, will only be removed by cemetery staff once the flowers have died. Christmas wreaths will be removed at the end of January

Stillborn and Pre-Term Babies

Childrens Remembrance

The council, with the support of Bridgend Neo Natal & Stillborn Support Group has provided a Children’s Garden of Remembrance in Laleston Cemetery.

It is an area set aside from the main burial section which was specifically designed for babies and children. The council’s regulations for additional items of memorialisation are relaxed in this area to allow parents and siblings an opportunity to express their grief in a manner appropriate for the loss of a child.

Health and Safety

The council is ultimately responsible for the management and condition of the cemetery and every effort is made to keep the grounds in good repair. Every visitor, mourner and other professionals also have a duty to limit the risks to themselves and their clients. Any concerns should be discussed with the Crematorium office.

It is the funeral director’s role to guide mourners to the grave and organise the lowering of the coffin. This is not without risks and funeral directors should provide adequate controls to ensure the safety of mourners at the graveside.

Monumental Masons are required to provide public liability insurance and a safe method of working when attending public cemeteries.

Visitors to the grounds should ensure that they utilise roads or paths for access to graves and be aware of the conditions on the day. Appropriate footwear should be worn and any incidents reported to cemetery staff.

Exhumation

In some cases, families require remains to be exhumed and re-interred at another location. The requirements for this operation are governed by the Ministry of Justice and any application for an Exhumation Licence requires the consent of the next of kin, as well as the plot/land/grave owner. The council’s Crematorium office can assist with the necessary documentation and offer valuable advice on this matter.

Memorialisation

Memorials

The cemetery service appreciates that following the loss of a loved one, grieving is experienced by the bereaved. These emotions can take different forms, one of which is the establishment and identification with a memorial, which serves as a focus for feelings and memories. Provision is made for the establishment of a variety of such memorials, which are included in the council’s Rules and Standards for the Erection of Memorials.

Since the 1980’s, the Council has laid out burial grounds for Lawn Type graves. These sections limit the size of memorials to create some form of conformity, reduce the risks of injury from falling headstones and avoid encroachment into adjoining graves/plots.

British Registration of Memorial Masons (BRAMM)

The Council is a member of the British Register of Accredited Memorial Masons. All masons operating within Council maintained cemeteries must be registered with the scheme and supply certified fixers to supervise construction of memorial stones. All materials and fixing methods are controlled by the National Association of Memorial Masons (NAMM) Code of Practice and masons must also comply with the Council’s Rules and Standards for the Erection of Memorials. No mason may work within a cemetery without a formal permit or without advising the Crematorium office.

Persons purchasing a memorial must be offered the option to take out an ALL RISKS insurance cover for the memorial.

Lawn Type Graves

This is where a burial plot is in a lawned area, where headstones are uniformly erected, with a maximum size of 750mm (30”) high x 600mm (24”) wide x 100mm (4”) thick set on a plinth with a maximum size of 750mm (30”) long x 300mm (12”) wide with a maximum of 100mm (4”) showing above surrounding ground level. Where the ground is sloping, the rear of the headstone is to be laid level with the surrounding ground, with any build up of the foundations to be at the front of the headstone.

A sloping tablet can also be used, laidwith a maximum size of 525mm (21”) length x 450mm (18”) width with a 100mm (4”) height reducing to 50mm (2”) over the length.

An Open Book Memorialwhere the size of memorial is restricted to 600mm (24”) width x 450mm (18”) height x 75mm (3”) thickness. The base is to be no greater than 675mm (27”) length x 450mm (18”) width and a maximum of 75 mm (3”) above ground level in the shape of an open book. Within some cemeteries the book stone must be laid flat.

Headstone & Kerb Set

Headstone And Kerb Set

 

This is when a full grave memorial or kerbs are laid on the plot. The kerbs should be of maximum dimensions 1950mm (6’ 11”) length x 900mm (2’ 11”) width set on a base of maximum size 2100mm x 900mm (7’ x 3’). The Council has only a restricted number of this type of plot remaining, which are located at Blaenogwr, Bridgend, Gelliron, Glynogwr, Maesteg, Pencoed, Pwllypant, Porthcawl, Sarn and Cornelly Cemeteries.

 

As this form of memorial is dependent on local conditions, advice should be sought from the Crematorium office on any specific restrictions associated with cemetery conditions. The mason should supply a detailed design with his permit submission.

Cremation Plots

These are a reduced plot size, which will receive up to 2 caskets. Gor a headstone, the memorial stone is reduced to a maximum of 450mm (18”) height x 375mm (15”) width x 50mm (2”) thickness with a maximum base size 450mm (18”) length x 400mm (16”) width and a maximum of 50mm (2”) above ground level, which is in proportion to the available plot.

Other types of memorialisation are available:-

A polished stone tablet 225mm (9”) by 300mm (12”) laid flat or at a specified angle within the ground.

A sloping tablet where the size of tablet is restricted to maximum of 450mm (18”) height x 375mm (15”) width with a 100mm (4”) height reducing to 50mm (2”) over the length.

Anopen book memorial to a maximum of 450mm (18”) length x 400mm (16”) height. The base is to be no greater than 500 mm (20”) length x 400mm (16”) width and a maximum of 50 mm (2”) above ground level which is in proportion to the available plot.

A wedge construction can be utilised with maximum dimensions 450mm (18”) length x 400mm (16”) height with a 75mm (3”) thickness reducing to 50mm (2”) over the height. The base is to be no greater than 500mm (20”) length x 400mm (16”) and a maximum of 50mm (2”) above ground level.

Children’s Garden of Remembrance – Laleston Cemetery

The Children’s Garden of Remembrance is divided into two sections to accommodate burials and cremations. The burials section can utilise all memorials suitable for adult cremation plots and the cremation section, there is a variety of memorials that can be used:-

  • Tablets - 300mm (12”) width by 225mm (9”) depth. laid flat
  • Memorial vase block
  • Garden plaque and spike

Permit Applications

Prior to any work commencing, all new memorials and any adjustments to existing memorials must be approved by the council. All applications must provide details of the dimensions, design, wording and be signed by the grave/plot owner or their next of kin. Measurements shall be taken from the surrounding ground level where the stone is to be laid. The ground level shall be clearly shown on the submitted design, with materials and fixing methods identified. All materials and workmanship shall be in accordance with BS8415 and used in accordance with the manufacturer’s recommendations.

On payment of the relevant fee, a permit will be issued to allow entry to the Council’s grounds to undertake the works specified. The permit should be available for inspection at all times and if it is not produced, the Monumental Mason shall be asked to leave the cemetery grounds. Entry to the cemeteries will only be permitted during normal cemetery working hours. No work will be permitted on Weekends and Bank Holidays.

Memorial Fixings

All memorials shall be designed to withstand a minimum pull/push force of 70kg exerted at its apex. (This is a proof force. Fixing methods shall be tested to at least 100kg load when testing a system that is designed to fall slowly and at least 150kg when testing a system that is designed to stand rigidly.) Memorials shall be proportioned correctly to assist stability.

To ensure a record of all workmen at each site, the stonemason must notify the Crematorium office before 4.00 p.m. the day prior to the required visit to a cemetery. The final work shall be inspected by the Cemeteries Superintendent or his representative, to check compliance with the approved design and alignment. Should there be any unacceptable deviation to the original design, then the Monumental Mason shall be instructed to amend the construction.

The section and number of the grave must be etched clearly onto the reverse of the memorial. The name of the firm supplying or erecting the memorial may be etched into the reverse or side of the plinth, to be no larger than 15mm in height. Upon completion of work, all waste shall be removed and the ground cleaned and made good to its original condition.

Where there is a need to remove an existing memorial, the monumental mason must ensure that all materials and headstones are taken away from the site until such time as the headstone is able to be re-erected. The Council may take down and remove any memorial which has been placed within the cemetery without the required permission. Local Authrotities are empowered under the proviosion of the Local Cemetery order 1977 section 3(2)(b), to take immediate action to make safe any dangerous memorial.

Under the Management of the Health and Safety at Work Regulations, the Council has a responsibility for the safety procedures undertaken at all cemetery sites, in their control. The cemetery staff, as representatives of the Council, has a duty to ensure all works at each site adhere to safe working practices and have the right to ask any workman to leave a cemetery.

Tree/Shrub Dedications

The council can arrange for a tree to be planted in a local cemetery, with a slate plaque and stake to commemorate the deceased. Approval on the location of the tree will be dependant on the Council’s agreement of a suitable position within the cemetery.

Memorial Seat Dedications

The cemetery service provides details of suitable benches and can arrange for its placement, with a dedication plaque. Approval on the location of the memorial bench will be dependent on the Council’s agreement of a suitable location within the cemetery. Should family or friends wish to supply their own bench, then details must be agreed with the Crematorium office before the bench is purchased.

Contact & Complaints

If you require further information about the services – please contact:

Joanna Hamilton

Bereavement Service Manager and Registrar

Coychurch Crematorium

Coychurch

Bridgend

CF35 6AB

Tel: 01656 656605

Fax: 01656 668108

Email: burials@bridgend.gov.uk

Any form of service failure during bereavement can have a traumatic effect and the Crematorium recognises the importance of investigating and responding to any complaints arising out of any such failures. Any customer or group, or someone acting for them, is entitled to complain in person, by letter or telephone directly to the Bereavement Service Manager and Registrar. Whilst it is hoped that these issues can be dealt with by crematorium staff, Coychurch Crematorium is covered by the complaints procedure adopted by Bridgend County Borough Council and the details are provided below.

There is a three stage complaints process which involves:-

  • Informal Complaint Stage
  • Formal Complaint Stage
  • Review Stage

 

Informal Complaint Stage

It’s best for everyone if complaints are dealt with as quickly as possible. Please contact the office or individual you usually deal with first, and we will try to solve the problem quickly and without a formal complaint.

Formal Complaint Stage

If your complaint is not resolved at the informal stage you may make a formal complaint. You can do this either by email, letter, or using a Corporate Complaint Form . It would be helpful if you could let us know what you think has gone wrong and what you think we should do to put it right. To make a formal complaint please contact:-

Corporate Complaints
Legal & Democratic Services
Civic Offices
Angel Street

Bridgend Telephone: 01656- 643565

CF31 4WB E-mail: complaints@bridgend.gov.uk

The Ombudsman

You have the right at any time to refer your complaint to the Public Services Ombudsman for Wales, who deals with complaints of maladministration, e.g. unfairness or delay. The Ombudsman can be contacted at:

1 Ffordd Yr Hen Gae
Pencoed
Bridgend
CF35 5LJ

Tel: 01656-641150

Fax: 01656-641199

E-mail: ask@ombudsman-wales.org.uk

Web: www.ombudsman-wales.org.uk

Useful Addresses

Funeral Payments
Bridgend Jobcentre
Market Street
Bridgend

Tel: 0845 6043719

www.direct.gov.uk

Coroners Unit
Ministry of Justice
2nd Floor
102 Petty France
London
SW1H 9AJ

Tel: 0203 334 6390 or 0203 334 6388

Email: coroners@justice.gsi.gov.uk

CRUSE Bereavement Care
PO Box 800
Richmond
Surrey
TW9 1RG

www.cruse.org.uk

Tel: 020 8939 9530

Email: info@cruse.org.uk

FREE phone helpline: 0808 808 1677 (Mon-Fri, 9:30am - 5:00pm)

CRUSE Bereavement Care Youth

Email: info@rd4u.org.uk (for young people suffering bereavement)

The WAY Foundation (for widows and widowers under 50 years old)
Suite 35,
St Loyes House
20 St Loyes Street
BEDFORD
MK40 1ZL

Tel: 0870 011 3450

Email: info@wayfoundation.org.uk

Counselling Directory

Tel: 08447 8030 235

www.counselling-directory.org.uk

Compassionate Friends (for parents following the death of a child)
53 North Street
Bristol
BS3 1EN

Tel: 0845 123 2304

Lesbian & Gay Bereavement Project

Tel: 0207 403 5969 (from 7 p.m. Mon, Tues, Thurs)

Samaritans

Tel: Freecall 116123

Confidential support for anyone in a crisis

Stillbirth & Neonatal Death Society
23 Portland Place
London
WC1X 8JU

Child Bereavement Charity

Aston House, West Wycombe
High Wycombe, Bucks HP14 3AG

Tel: 01494 446648 (Phone lines open Monday to Friday, 9am - 5pm. )

Email: support@childbereavement.org.uk

The Bereavement Register (stops unwanted post)

FREEPOST
Sevenoaks
Kent
TN13 1YR

www.the-bereavement-register.org.uk

Probate and Inheritance Tax Helpline

Tel: 0845 302 0900

www.hmrc.gov.uk/cto

National Association of Widows
3rd Floor
48 Queens Road
Coventry
CV1 3EH

Tel: 0845 838 2261

www.nawidows.org.uk

The Pension Service

Tel 0845 606 0265

Service Personnel & Veterans Agency
Norcross
Blackpool
FY5 3WP

Tel: 0800 169 2277

War Widows Association of Great Britain
c/o 48 Pall Mall
London
SW1Y 5JY

Tel: 08700 241 1305

www.warwidowsassociation.org.uk

Community Legal Services Direct


Tel: 0845 345 4345

www.clsdirect.org.uk

Last Updated: 14/03/2017
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