Bridgend County Borough Council,Civic Offices, Angel Street, Bridgend, CF31 4WB

Tel: 01656 643643
Text Relay:
18001 01656 643643
Fax: 01656 668126
Sign Video BSL Live

Opening times
Monday - Thursday 8.30am - 5.00pm
Friday 8.30am - 4.30pm

How to find us

Universal Credit

Universal Credit logo Universal Credit is a new single payment for people who are looking for work or on a low income. It will replace:
  • Income-Based Jobseeker’s Allowance
  • Income-Related Employment and Support Allowance
  • Income Support
  • Child Tax Credits and Working Tax Credits
  • Housing Benefit

When will Universal Credit start?

Universal Credit is being introduced in Bridgend from June 2015.

Universal Credit is being introduced gradually. This means if you already claim a benefit, you will continue to do so for a while, until you are contacted by the DWP and told when Universal Credit will affect you.

Initially you will only be affected if you are making a new claim for benefit and are single, newly unemployed, and are actively seeking work (in other words, anyone who would have previously made a new claim for Job Seeker’s Allowance). You will not be able to claim Universal Credit during this initial stage if you:

  • Are part of a couple
  • Are responsible for any children
  • Have caring responsibilities
  • Are not fit for work
  • Are homeless or live in supported or temporary accommodation
  • If you are a homeowner
  • Are in education or on a training course

Claiming Universal Credit

You will need to make your new claim for Universal Credit online and you will then be required to attend a meeting with your Job Centre work coach to complete your claim and provide any evidence that has been requested. Please access the Universal Credit Welcome Guide here for more information on this process. 

Information for landlords

Should your tenant be claiming Universal Credit please find more information here

Need help to apply for Universal Credit?

If you require free access to the internet or help with job searching and writing a CV then please find out what your local library and work club sessions can help you with.  

If you cannot claim online and require assistance to apply for Universal Credit, face to face and telephone support will be available. We can also assist you with budgeting skills and on opening a bank account to receive your Universal Credit payment.  Please contact the Housing Benefit Section on Bridgend 01656 643396 or email us at to request an appointment.

For further information on Universal Credit please log onto

We will also consider Discretionary Housing Payment applications if you are claiming Universal Credit. Find out more here 

This information is for guidance only 

Last Updated: 22/08/2016
Level A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0 Valid XHTML 1.0 Transitional Valid CSS! Link to - public services all in one place National Assembly for Wales Browsealoud