Customer Community Support Unit - CCSU
The Customer and Community Support Unit (CCSU) team provide a 24/7/365 customer service to the citizens of Bridgend. The staff aim to provide a high quality, professional and effective CCTV service to the communities of Bridgend. CCSU upgraded to a state of the art digital recording system in December 2010. We have 146 cameras sited around the borough recording at 12.5 frames per second. CCSU operates within the legal framework defined by the Data Protect Act 1998 and the Human Rights Act 1998.
What to expect from us
The primary duty of the CCSU team is to operate the CCTV equipment and to patrol proactively in an attempt to deter and detect crime; assist in the identification of offenders leading to their arrest and successful prosecution; help reduce anti-social behaviour; help reduce the fear of crime; maintain and enhance the commercial viability in the town centres and the wider community; collaborate with stakeholders and other CCTV providers at local, regional and national level to develop and share best practice.
Professional and efficient assistance with your out of hours/emergency calls including noise pollution, flooding and homelessness.
Respect for your right to privacy. All CCSU staff receive comprehensive training on the Data Protection Act 1998, Human Rights Act 1998 and council policies relating to privacy and confidentiality.
What we do
- Monitor the 146 CCTV cameras and mobile cameras 365 days a year 24 /7 (link to list of cameras)
- Respond to the emails sent to email@example.com
- Monitor the Council’s Twitter account out of hours
- Liaise with retailers and licensed premised via radio network
- Implement best practice from WWW.cctvusergroup.com (Link)
- Operate the Bridgend town centre bollards in line with the Traffic order (link to traffic order)
- Liaise with the Police and other emergency services
- Deal with out of hours emergency phone calls to the Council
- Support staff who work offsite work alone and monitor their safety
- Liaise with street pastors
- Handle the Lift alarms
To ensure that we are being efficient we monitor our performance regularly. The total number of incidents recorded on camera in 2012 was 1,036
Tell us what you think
We continuously review our performance and the services we offer and welcome feedback from customers to help design services and processes from the customers perspective. To let us know what we've done well and to help us continuously improve we ask customers to complete a short online survey following their visit.