The Chief Executive, Jo Farrar, has stated that she wants the Council to be a modern organisation with a reputation for providing the best services in Wales, achieved through better service delivery and improved performance management and the Transforming Bridgend strategic change initiative is in the process of delivering this.
Programmes have been established to boost performance and ensure that the Council delivers the right services to the right people and at the right time - putting residents at the centre of everything we do.
As well as developing the Council into a modern fit-for-purpose organisation, the Transforming Bridgend initiative has allowed the authority to react positively to increasing national challenges and changing policies.
Three major projects carried out under the Transforming Bridgend banner:
• A new senior management structure has been put in place (as of 1 April 2008), reflecting our priorities and direction of public services in Wales.
• To improve our relationship with residents, a customer services centre is also being developed. The new reception area at Civic Offices will provide a welcoming environment and a team dedicated to resolving queries on the spot. A single contact number will also be launched to make contacting the Council easier.
• A new organisation to support policy development, performance management and communications designed to facilitate the transformation has also been set up to provide valuable support to the work of the directorates.
The above initiatives capture the good work already taking place and demonstrates the Council’s willingness to tackle challenges and take further steps towards change - If you would like to become part of the team, please check out the Council's job vacancies.
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